HVAC Call Center Pro (Temporary)

Samsung HVAC; Roanoke (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Samsung HVAC seeks a Call Center Representative for a temporary role in Roanoke, Texas. You will be the first point of contact for customers, handling inquiries, providing solutions, and documenting interactions to maintain accurate records.

The role emphasizes professionalism, empathy, and timely escalation when needed. Qualifications include a high school diploma and 2+ years in a fast-paced customer service environment, with proficiency in CRM and Microsoft Office.

Qualifications

• High school diploma or equivalent.
• 2+ years of experience in a fast-paced customer service or call center role.
• Basic computer proficiency, including experience with CRM software and Microsoft Office applications.

Responsibilities

• Respond promptly and professionally to incoming customer calls.
• Document customer interactions accurately to ensure up-to-date records and follow-up actions.
• Assist customers with issues and/or escalate to technical teams when necessary.
• Collaborate with internal departments to resolve customer concerns effectively.
• Maintain knowledge of current product lines, processes, and company policies/procedures to provide accurate information.
• Meet or exceed individual and team performance metrics, including call handling time, customer satisfaction, and/or resolution rates.

Skills

Customer service

CRM software

Microsoft Office

Communication skills

Multitasking

Education

High school diploma or equivalent

Tools

Order management systems

Job description

Samsung HVAC seeks a Call Center Representative for a temporary role in Roanoke, Texas. You will be the first point of contact for customers, handling inquiries, providing solutions, and documenting interactions to maintain accurate records.

The role emphasizes professionalism, empathy, and timely escalation when needed. Qualifications include a high school diploma and 2+ years in a fast-paced customer service environment, with proficiency in CRM and Microsoft Office.