HVAC Customer Support Specialist

Lennox; Lansing (MI); On-site; USD 44,000 - 55,000; Full time

Benefits offered by this job

Tuition reimbursement

Medical, dental, and vision insurance

Prescription drug coverage

401(k) retirement plan

Short-term disability insurance

8 weeks paid birthing leave

2 weeks paid bonding leave

Life and long-term disability insuranc

Paid time off

Well-being days

Volunteer day

12 paid holidays

Floating holidays

Job summary

Lennox is seeking a customer service role in the United States to handle incoming calls and fulfill customer needs, ensuring satisfaction. The role involves basic to non-routine calls, minimal selling, and requiring a basic understanding of HVAC parts and system matching for order support.

The position offers an opportunity to work with a diverse team in a global company, with a salary range and comprehensive benefits described in the posting.

Responsibilities

• Process new orders based on customer requests.
• Track open orders to ensure prompt completion.
• Check pricing and verify availability.
• Review and troubleshoot customer problems per policy.
• Use multiple computerized systems for tracking and troubleshooting.
• Respond to inquiries by referring to published materials or senior staff.
• Customer service is the primary function with limited selling.
• Basic understanding of HVAC parts identification and system matching.

Skills

Communication skills

Fast-paced environment

Multitasking

Attention to detail

Technical terminology knowledge

Education

High school diploma or equivalent

Higher education preferred (certificates/associates/bachelor's)

Tools

Data entry systems

Job description

Lennox is seeking a customer service role in the United States to handle incoming calls and fulfill customer needs, ensuring satisfaction. The role involves basic to non-routine calls, minimal selling, and requiring a basic understanding of HVAC parts and system matching for order support.

The position offers an opportunity to work with a diverse team in a global company, with a salary range and comprehensive benefits described in the posting.