HVAC Call Center Manager: Lead, Coach & Boost Bookings

C&C Heating and Air Conditioning; Roseville (MI); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive pay starting at $25/hr

Medical, dental & vision coverage

401(k) with employer match

Paid training and education

Job summary

C&C Heating and Air Conditioning in Roseville, MI is seeking a Call Center Manager to oversee the scheduling and booking of service calls. The ideal candidate will have at least 2 years of call center management experience and a proven track record in customer service. Responsibilities include managing staff performance, conducting training, and ensuring high-quality customer interactions. The position offers competitive pay, medical benefits, and a 401(k) plan. Join a family-oriented team dedicated to quality service since 1948.

Qualifications

• Minimum of 2 years of call center management experience.
• Proven track record in customer service, ideally in management.
• Ability to inspire and lead others to attain company goals.

Responsibilities

• Manage staff that books and schedules service calls.
• Supervise and train staff on how to convert calls into bookings.
• Monitor staff performance and review recorded calls.

Skills

Call center management

Customer service

Leadership

Microsoft Office

Communication skills

Tools

ServiceTitan

Job description

C&C Heating and Air Conditioning in Roseville, MI is seeking a Call Center Manager to oversee the scheduling and booking of service calls. The ideal candidate will have at least 2 years of call center management experience and a proven track record in customer service. Responsibilities include managing staff performance, conducting training, and ensuring high-quality customer interactions. The position offers competitive pay, medical benefits, and a 401(k) plan. Join a family-oriented team dedicated to quality service since 1948.