On-Site Call Center Leader — Coach, Optimize & Grow Team

Standard Heating & Air Conditioning Inc; La Vista (NE); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Tuition reimbursement

401(k) match

Ongoing training

Career growth

Job summary

Standard Heating & Air Conditioning Inc. is seeking an experienced on-site Call Center Manager to lead the daily activities of the Call Center team.

You will coach, plan, and measure customer service and logistics while building lifetime customer loyalty and achieving call goals. The ideal candidate will recruit team members, analyze call data to improve processes, and collaborate with vendors to address technology needs.

Qualifications

• 3+ years of customer service or call center experience.
• 2+ years of management or supervisory experience.
• Strong verbal and written communication, organization, PM skills, ability to meet deadlines.
• Experience with MS Office Suite and data accuracy; CRM management preferred.
• Hands-on leadership to coach performance and improve service quality.

Responsibilities

• Lead daily activities of the Call Center team on-site to meet goals.
• Plan, direct, coach and measure customer service and logistics performance.
• Build and maintain lifetime customer loyalty and service quality.
• Recruit team members, analyze call data, and coach for improvement.
• Collaborate with vendors to monitor technology and needs; support customers via calls/texts/emails.

Skills

Leadership

Communication

Team coaching

Time management

Problem solving

Conflict resolution

Tools

MS Office

CRM software

Call center software

Database management

Job description

Standard Heating & Air Conditioning Inc. is seeking an experienced on-site Call Center Manager to lead the daily activities of the Call Center team.

You will coach, plan, and measure customer service and logistics while building lifetime customer loyalty and achieving call goals. The ideal candidate will recruit team members, analyze call data to improve processes, and collaborate with vendors to address technology needs.