Onsite Call Center Manager: Lead, Coach & Elevate CS

Standard Heating & Air Conditioning; Minneapolis (MN); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Tuition reimbursement

401(k) with company match

Ongoing training

Career growth

Job summary

Standard Heating & Air Conditioning in Minneapolis seeks an experienced on-site Call Center Manager to lead daily operations of the Customer Success team. The role focuses on coaching, staffing, and directing inbound/outbound calls, texts, and emails to deliver exceptional service and loyalty.

You will analyze call data, set goals, monitor performance, and work with vendors to ensure reliable technology and processes.

Qualifications

• 3+ years of customer service, customer relationship, or call center experience.
• 2+ years of management or supervisory experience.
• Strong verbal and written communication, organization, and project management skills.

Responsibilities

• Lead and coach the call center team to meet goals.
• Recruit and onboard new staff as needed.
• Analyze call center data to improve processes and performance.
• Coordinate with vendors on technology and systems.
• Manage inbound/outbound calls, texts, and emails as necessary.

Skills

Customer service

Team leadership

Communication

Project management

Tools

MS Office Suite

CRM systems

Job description

Standard Heating & Air Conditioning in Minneapolis seeks an experienced on-site Call Center Manager to lead daily operations of the Customer Success team. The role focuses on coaching, staffing, and directing inbound/outbound calls, texts, and emails to deliver exceptional service and loyalty.

You will analyze call data, set goals, monitor performance, and work with vendors to ensure reliable technology and processes.