HVAC Customer Experience Pro (Training & Growth)

A-1 Mechanical of Michigan; Lansing (MI); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

Holiday and Paid Vacation

Life Insurance

Long and Short Term Disability Insurance

401k with match

Job summary

A mechanical services company in Lansing, Michigan is seeking a Customer Service Rep to deliver exceptional service and support. This position offers training, allowing you to build a rewarding career in the HVAC industry. Responsibilities include taking calls, scheduling technician appointments, and ensuring customer satisfaction. The ideal candidate will possess strong communication skills and a willingness to learn. Benefits include health and dental insurance, life insurance, and a 401k plan.

Qualifications

• Must have a High School Diploma or equivalent.
• Willingness to learn and work hard.
• Understanding of general Microsoft Office applications is preferred.

Responsibilities

• Deliver a 5 star experience to customers and employees.
• Be proactive in solving customer issues.
• Coordinate customer and vendor calls.
• Maximize technician efficiency and customer experience.

Skills

Customer service skills

Problem-solving

Communication

Technical understanding of HVAC

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

A mechanical services company in Lansing, Michigan is seeking a Customer Service Rep to deliver exceptional service and support. This position offers training, allowing you to build a rewarding career in the HVAC industry. Responsibilities include taking calls, scheduling technician appointments, and ensuring customer satisfaction. The ideal candidate will possess strong communication skills and a willingness to learn. Benefits include health and dental insurance, life insurance, and a 401k plan.