HVAC Branch Sales Pro | Customer Service & Growth

carrierenterprise; Harbinger (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health Insurance

Health Savings Account

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

EAP

Tuition Reimbursement

Paid Vacation & Sick time

Company Paid Holidays

401(k) Plan with Employer Match

Employee Discount Program

Job summary

Carrier Enterprise, a leading HVAC distributor, seeks a Branch Counter Sales Associate in Harbinger, NC to serve contractors and dealers with product knowledge and friendly service. You will process orders, manage inventory, and help customers select the right HVAC parts and equipment, supporting sales growth and branch success.

You will assist with troubleshooting, maintain a safe counter, and handle documentation for transactions and warranties, with travel as needed for training and

Qualifications

• Experience delivering strong customer service in a retail or field environment.
• Ability to manage P&L considerations and contribute to branch profitability.
• Experience leading teams in a retail setting and driving sales growth.
• Proven history building cross-functional relationships to achieve goals.
• Skill in analyzing customer, market, and competitor data for planning.
• Comfort with using sales and inventory systems and MS Office.

Responsibilities

• Greet customers and help them find the right HVAC products and supplies.
• Accurately process orders, handle payments, and invoice correctly.
• Maintain deep product knowledge of HVAC products, specs, and pricing.
• Monitor stock levels, perform counts, and report discrepancies.
• Assist customers with troubleshooting related to HVAC equipment.
• Follow safety protocols and maintain a clean counter area.
• Complete paperwork for transactions, returns, and warranties.
• Travel to other locations for training or meetings as needed.

Skills

Customer service

Profit & loss

Retail leadership

Sales growth

Cross-functional relationships

Data analysis

Education

High School Diploma or GED

Associate's degree preferred

Tools

MS Office

Sales/inventory systems

Job description

Carrier Enterprise, a leading HVAC distributor, seeks a Branch Counter Sales Associate in Harbinger, NC to serve contractors and dealers with product knowledge and friendly service. You will process orders, manage inventory, and help customers select the right HVAC parts and equipment, supporting sales growth and branch success.

You will assist with troubleshooting, maintain a safe counter, and handle documentation for transactions and warranties, with travel as needed for training and