HVAC Branch Sales Associate | Customer Growth and Support

carrierenterprise; Columbia (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

Health Savings Account

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Employee Assistance Program

Tuition Reimbursement

Paid Vacation

Sick Time

Company Paid Holidays

401(k) Plan with Employer Match

Employee Discount Program

Job summary

Carrier Enterprise in Columbia, SC seeks a Branch Counter Sales Associate to support HVAC professionals and contractors with product knowledge, order processing, and exceptional customer service. You will manage counter activities, assist with troubleshooting, and ensure accurate invoicing.

The role offers performance-based bonuses, comprehensive benefits, and opportunities to participate in training across locations while contributing to growth in a fast-paced retail environment.

Qualifications

• Experience in customer service and retail environment.
• Leadership roles with profit and loss responsibility preferred.
• Experience leading people in a retail environment.
• Demonstrated ability to rapidly grow sales in a retail environment.
• Experience building and maintaining cross-functional relationships.
• Experience analyzing customer, market, and competitor data for decisions.

Responsibilities

• Greet customers and assist in finding the right HVAC/R products and supplies.
• Process orders accurately and handle transactions with precision.
• Maintain product knowledge and stay updated on inventory and pricing.
• Monitor stock levels and perform regular cycle counts.
• Assist customers with troubleshooting technical issues.
• Adhere to safety protocols and keep the counter area organized.
• Complete paperwork for transactions, returns, and warranty claims.
• Be prepared to travel to other locations for training or events.

Skills

Customer Service

Leadership

Retail Sales

Sales Growth

Cross-functional Relationships

Data Analysis

Education

High School Diploma or GED

Associate's degree in business/marketing

Tools

MS Office

Sales & inventory systems

Job description

Carrier Enterprise in Columbia, SC seeks a Branch Counter Sales Associate to support HVAC professionals and contractors with product knowledge, order processing, and exceptional customer service. You will manage counter activities, assist with troubleshooting, and ensure accurate invoicing.

The role offers performance-based bonuses, comprehensive benefits, and opportunities to participate in training across locations while contributing to growth in a fast-paced retail environment.