HVAC Branch Sales Pro: Grow with Contractors

carrierenterprise; Hanover (MD); On-site; USD 37,000 - 56,000; Full time

Benefits offered by this job

Health Insurance

Health Savings Account

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance (Short-term and  

Employee Assistance Program (EAP)

Tuition Reimbursement & Professional -

Paid Vacation & Sick time

Company Paid Holidays

401(k) Plan with Employer Match

Employee Discount Program

Job summary

Carrier Enterprise is seeking a Branch Counter Sales Associate in Hanover, MD. You will be the face of the branch, delivering exceptional customer service, expert HVAC/R product knowledge, and support to contractors visiting the location. This role offers performance bonuses and incentives.

You will greet customers, process orders, maintain stock, provide technical support, and ensure a safe, organized counter environment. Some travel for training may be required.

Qualifications

• Prior experience in Customer Service.
• Prior leadership roles with profit and loss responsibility preferred.
• Experience in leading people in a retail environment.
• Demonstrated ability to rapidly grow sales in a retail environment.
• Experience building and maintaining cross-functional relationships.
• Experience analyzing and using customer, market, and competitor data to make informed decisions and business planning.

Responsibilities

• Greet customers, assist with finding HVAC/R products and provide recommendations.
• Process orders accurately, handle payments and invoicing.
• Maintain deep product knowledge, stay updated on inventory and pricing.
• Monitor stock levels and report discrepancies to the store manager.
• Assist customers with troubleshooting HVAC/R equipment.
• Follow safety protocols and keep counter area clean and organized.
• Complete paperwork for transactions, including invoices and returns.
• Occasional travel to other locations for training sessions or meetings.

Skills

Customer Service

Leadership

Retail sales

Sales growth

Cross-functional relationships

Data analysis

Education

High School Diploma or GED

Associate's degree in business/marketing

Tools

MS Office

Sales/inventory systems

Job description

Carrier Enterprise is seeking a Branch Counter Sales Associate in Hanover, MD. You will be the face of the branch, delivering exceptional customer service, expert HVAC/R product knowledge, and support to contractors visiting the location. This role offers performance bonuses and incentives.

You will greet customers, process orders, maintain stock, provide technical support, and ensure a safe, organized counter environment. Some travel for training may be required.