Human Services Supervisor - CYFS

IdahoPTV; Caldwell (ID); On-site; USD 37,000 - 38,000; Full time

Benefits offered by this job

Paid sick and vacation

Supplemental retirement plans

Deferred compensation plan

Life insurance for self, spouse, and 4

Disability insurance

Flexible Spending Accounts

Training opportunities

Some telecommuting options

Job summary

The Idaho Department of Health & Welfare, Division of Youth Safety & Permanency, Caldwell field office is seeking a Human Services Supervisor to provide supervision and leadership to a Client Service Technician team. The role works within programs serving youth, families, and child welfare, ensuring safety, permanency and well-being for children in the welfare system.

Responsibilities include planning work, prioritizing cases, and guiding staff to meet practice standards.

Qualifications

• Some knowledge of supervisory practices. Includes directing, monitoring, and assigning work.
• Knowledge of community organization/development principles through coursework or related roles.
• Experience in social services delivery or case management, or CADC certification, with focus on family systems and welfare services.

Responsibilities

• Plan and organize work and assign referrals to Client Service Technicians according to worker competence and case needs.
• Determine case priorities and ensure quality of work performed.
• Direct practice and provide consultation to ensure standards are met within family-centered welfare services.
• Arrange for clinical consultation and oversight when appropriate for department child welfare cases.
• Monitor, review, and approve written work, including case contacts.
• Evaluate employee performance and provide feedback on an ongoing basis.
• Sample and evaluate cases for adherence to standards and compliance with laws.
• Conduct staff meetings and provide technical oversight of program policies, goals and procedures.
• May perform direct work with clients and families, including transporting and supervising visits.

Skills

Supervisory experience

Community development principles

Human services knowledge

Education

Bachelor's degree in social or behavioral science

Job description

USA:ID:Caldwell | Human Services | Full Time

27.12 - 27.70 USD per hour

Posted a week ago | Apply before September 13, 2026

Do you have personal or professional experience working within or supporting programs that serve youth, families, and/or the child welfare team? The Idaho Department of Health & Welfare, Division of Youth Safety & Permanency, is recruiting for a Human Services Supervisor position in our Caldwell field office. This role is responsible for providing supervision and leadership to a client services technician team.

The Idaho Department of Health & Welfare is a drug-free workplace.Any applicant offered employment in this position at the Idaho Department of Health and Welfare will be required to pass a pre-employment drug test.In addition, successful candidates will be required to complete a criminal history background investigation. Employment is dependent upon satisfactory results of the investigation.

BENEFITS:

The State of Idaho offers a robust total compensation and benefits package, including but not limited to:

• Paid sick and vacation that begins accruing on your first day of employment; can be used immediately after accruing (no waiting time)
• 2 voluntary supplemental retirement plans including both pre-tax and Roth options
• Deferred compensation plan
• Life insurance for self, spouse, and children
• Short and long-term disability insurance
• Flexible Spending Accounts (FSA)
• Wide variety of training opportunities
• Some positions offer flexible hours and/or telecommuting

Additional information related to benefits and/or State programs can be found here:

• Interview, hire, and support new staff through the Academy competency-based learning period. Assess staff training needs and provide training.
• Plan and organize work and assign referrals to Client Service Technicians according to worker competence and case needs.
• Determine case priorities and ensure quality of work performed.
• Direct practice and provide consultation to ensure standards are met within the context of family-centered practice to achieve safety, permanency and well-being for children in the welfare system.
• Arrange for clinical consultation and oversight when appropriate for department child welfare cases.
• Monitor, review, and approve written work, including case contacts.
• Evaluate employee performance and provide feedback on an on-going basis.
• Sample and evaluate cases for adherence to practice standards and compliance with state and federal laws regarding children's welfare.
• Conduct staff meetings and provide technical oversight regarding program policies, goals and procedures.
• May perform direct work with clients and families to include transporting and supervising parent and child visitations.

MINIMUM QUALIFICATIONS:

You must possess all the minimum qualifications below to pass the exam for this position. Please make sure your resume or work history supports your meeting the minimum qualifications for this position. Failure to do this may disqualify you from being considered for this position.It is highly recommended to attach a one-page cover letter to your application to demonstrate how you meet the requirements below.

• Some knowledge of supervisory practices. Typically gained through completion of a class or seminar (more than one day) specifically covering supervisory practices; or lead work experience that required work direction, monitoring work, and making work assignments (such experience on a fill-in basis if non-qualifying unless for a period of approximately three months or more); or completion of a college-level personnel course.
• Some knowledge of community organization/development principles and processes. Typically gained by completion of community organization/development course or workshops equivalent to three semester hours of college credit or 40 classroom hours of specific training OR has served in a direct services role for at least one year in case management or psychosocial or rehabilitation therapy or counseling and applying these principles in a community development role.
• Experience demonstrating good knowledge of human services principles and practices to include social and family systems, human growth and development, and case management methods. Typically gained by a Bachelor's degree in a social or behavioral science curriculum such as social work, psychology, marriage and family counseling, psychosocial rehabilitation, education, nursing, sociology, or closely related field of study that included family systems; AND at least one year of experience in social service delivery or case management OR one year of experience as a Certified Alcohol Drug Counselor (CADC).

If you have questions, please contact us at:

Email is the quickest way to get an answer to your questions.

(answered Monday through Friday during business hours MST)

EMAIL: [e-mail]
PHONE: [phone]

EEO/DA/Veteran:

The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact [phone] (TTY/TTD: 711), or email [e-mail].

Preference may be given to veterans who qualify under state and federal laws and regulations.