Client Services Technician - CYFS

IdahoPTV; Coeur d'Alene (ID); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Best retirement available in the state

Paid sick and vacation from day one

Life insurance for self and family

Disability insurance

Flexible Spending Accounts

Training opportunities

Job summary

The Idaho Department of Health & Welfare, Division of Youth Safety and Permanency, is seeking a Client Services Technician in Coeur d'Alene to supervise court-ordered visitations, transport children to visits, and coordinate services to protect Idaho's children.

Applicants must lift up to 50 pounds, be able to perform physical tasks, and meet the listed minimum qualifications. Telework is not available, and pre-employment checks apply. Email inquiries: [e-mail].

Qualifications

• Good knowledge of home sanitation and safety from a health or home economics course or equivalent.
• Experience working with clients who may be behaviorally, socially, physically and/or mentally challenged.
• Experience observing and recording clients' behaviors, treatment responses, and progress.
• Ability to read and write English.
• Ability to perform basic arithmetic.
• Experience using ordinary home appliances and performing routine homemaking tasks.

Responsibilities

• Supervise or monitor visitation including parent/child, sibling, or extended family.
• Mentor and coach parents on providing age-appropriate interactions, redirection, supervision and write progress notes.
• Testify in court regarding parent interactions and abilities in parenting their children.
• Guide clients in completing documents necessary to implement services.
• Explain applicable laws, policies, and procedures to clients.
• Ability to type and develop Word documents and enter documents in a database system.

Skills

Home sanitation knowledge

Experience with challenged clients

Observation and documentation

Reading and writing English

Basic arithmetic

Home appliances and homemaking tasks

Job description

16.93 - 16.93 USD per hour

Posted 3 days ago | September 9, 2026

Description

DEDICATED TO STRENGTHENING THE HEALTH, SAFETY, AND INDEPENDENCE OF IDAHOANS

The Division of Youth Safety and Permanency is recruiting for a Client Services Technician. Do you have personal or professional experience within or in support of programs serving youth and families and/or the child welfare team? This position is perfect for individuals who want to be a part of a team that is protecting the safety and welfare of Idaho's children. Client Services Technicians (CSTs) supervise court-ordered visitations between children in the department's care and the parents/guardians to ensure safe conditions are maintained. CSTs transport children to and from visits and appointments, as well as a myriad of other important coordination activities. CST’s must be able to lift and carry items weighing approximately 50 pounds, and to perform physical work such as lifting and carrying children, car seats, and boxes. This position is located in the Coeur d'Alene Field Office.

This position is not eligible for telework.

The Idaho Department of Health & Welfare is a drug-free workplace.Any applicant offered employment in this position at the Idaho Department of Health and Welfare will be required to pass a pre-employment drug test.In addition, successful candidates will be required to complete a criminal history background investigation. Employment is dependent upon satisfactory results of the investigation.

BENEFITS:

BEST RETIREMENT AVAILABLE IN THE NATION

The State of Idaho offers a robust total compensation and benefits package, including but not limited to:

• Paid sick and vacation that begins accruing on your first day of employment; can be used immediately after accruing (no waiting time)
• 2 voluntary supplemental retirement plans including both pre-tax and Roth options
• Deferred compensation plan
• Life insurance for self, spouse, and children
• Short and long-term disability insurance
• Flexible Spending Accounts (FSA)
• Wide variety of training opportunities
• Some positions offer flexible hours and/or telecommuting
• Provide transportation and support services to child welfare clients in a variety of settings.
• Supervise or monitor visitation including parent/child, sibling, or extended family.
• Mentor and coach parents on providing age appropriate, interactions, redirection, supervision and write progress notes.
• Testify in court regarding parent interactions and abilities in parenting their children.
• Guide clients in completing documents necessary to implement services.
• Explain applicable laws, policies, and procedures to clients.
• Ability to type and develop Word documents and enter documents a database system.

MINIMUM QUALIFICATIONS:

You must possess all the minimum qualifications below to pass the exam for this position. Please make sure your resume or work history supports your meeting the minimum qualifications for this position. Failure to do this may disqualify you from being considered for this position.

• Good knowledge of home sanitation and safety. Typically gained by completion of a health or home economics course covering home sanitation and safety or home schooling or training covering home sanitation and safety.
• Experience working with clients who may be behaviorally, socially, physically and/or mentally challenged. Typically gained by six months work experience in a hospital, nursing home, or similar environment, or as home healthcare provider, working with clients who are behaviorally, socially, physically, and/or mentally challenged.
• Experience observing and recording clients' behaviors, treatment responses, and progress. Typically gained by six months work experience charting or tracking client information in a professional care setting or through employment as a home healthcare provider.
• Ability to read and write English.
• Ability to perform basic arithmetic.
• Experience using ordinary home appliances and performing routine homemaking tasks. Typically gained by six months experience or completion of a home economics course.

A valid driver's license. Must be at least 21 years of age and meet eligibility requirements to drive a state vehicle.

If you have questions, please contact us at:

Email is the quickest way to get an answer to your questions.

(answered Monday through Friday during business hours MST)

EMAIL: [e-mail]
PHONE: [phone]

EEO/ADA/Veteran:

The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact [phone] (TTY/TTD: 711), or email [e-mail].

Preference may be given to veterans who qualify under state and federal laws and regulations.