Human Services Program Specialist

Commonwealth of Pennsylvania; Harrisburg (Dauphin County); Hybrid; USD 55,000 - 73,000; Full time

Job summary

Commonwealth of Pennsylvania is seeking a Human Services Program Specialist with the Department of Human Services to support provider enrollment and ensure program compliance. The role emphasizes reviewing regulations, preparing written responses, and collaborating across departments to improve procedures and systems.

The position includes staff training, system updates, and quality monitoring to maintain accuracy in enrollment processing.

Qualifications

• One year of professional experience developing, implementing, or evaluating human services, social services, health care services, or health care insurance programs.

Responsibilities

• Regulation Review: Analyze Medical Assistance Program requirements to support compliance in provider enrollment
• Written Responses: Research and prepare written replies to questions and issues raised by providers, legislators, and other stakeholders
• Interdepartmental Support: Contribute to workgroups that develop procedures and initiatives related to new regulations
• Staff Training: Provide updates, instruction, and clarification to staff on policy and system changes
• System Development: Assist with improvements and updates to the provider enrollment system and webpage information
• Quality Monitoring: Conduct reviews to ensure accuracy and data integrity in enrollment processing

Skills

Regulation analysis

Written responses

Interdepartmental support

Staff training

System development

Quality monitoring

Job description

Step into a role that drives real impact as a Human Services Program Specialist with the Department of Human Services. This position places you at the heart of important work that supports providers and strengthens services across the state. You will solve problems, guide improvements, and help maintain high program standards. It is an exciting opportunity to grow your skills while making a meaningful difference.

This position focuses on supporting the provider enrollment process by reviewing regulations, assisting staff, and ensuring program accuracy and compliance. As a Human Services Program Specialist, you will perform the following duties:

• Regulation Review: Analyze Medical Assistance Program requirements to support compliance in provider enrollment
• Written Responses: Research and prepare written replies to questions and issues raised by providers, legislators, and other stakeholders
• Interdepartmental Support: Contribute to workgroups that develop procedures and initiatives related to new regulations
• Staff Training: Provide updates, instruction, and clarification to staff on policy and system changes
• System Development: Assist with improvements and updates to the provider enrollment system and webpage information
• Quality Monitoring: Conduct reviews to ensure accuracy and data integrity in enrollment processing

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information

• Full-time employment
• Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with a 60-minute lunch.
• Telework: You may have the opportunity to work from home (telework) part-time, up to 3 days per week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements

• One year of professional experience developing, implementing, or evaluating human services, social services, health care services, or health care insurance programs.

Other Requirements

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

Legal Requirements

• This position will have access to Federal Tax Information (FTI) and is subject to the provisions of IRS Publication 1075 (Pub 1075) which requires you to pass an enhanced background check prior to beginning employment. Under Pub 1075, acceptance of a conditional offer of employment will require submission to and approval of satisfactory criminal history reports, including but not limited to: a fingerprint-based federal records check; a PA State Police clearance; a check of local law enforcement agencies where you have lived, worked, and/or attended school within the last five (5) years; and a citizenship/residency verification.

Veterans

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS)

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.