Human Services Program Representative 1

Commonwealth of Pennsylvania; Harrisburg (Dauphin County); Hybrid; USD 42,000 - 54,000; Full time

Job summary

The Commonwealth of Pennsylvania's Department of Human Services seeks a Human Services Program Representative 1 to guide agencies serving children and families. The role supports the review, evaluation, and improvement of services delivered by qualifying agencies, with on-site surveys, data analysis, and guidance to leaders to raise quality and compliance.

This full-time position offers a 37.5-hour week, standard 8:00–4:00 hours with telework up to three days weekly from a Pennsylvania location.

Qualifications

• Three years of professional experience developing, implementing, or evaluating a human service program, and a bachelor’s degree; or an equivalent combination.
• Must meet PA residency requirements and be able to perform essential job functions.
• Criminal history clearances will be required under state laws.

Responsibilities

• Agency Evaluation: Assess services provided by assigned agencies to ensure goals, standards, and best practices are met.
• Data Analysis: Review information on child welfare outcomes and agency performance.
• Service Guidance: Provide advice and recommendations to agency leaders to improve quality and efficiency.
• Report Preparation: Develop written summaries of findings, recommendations, and program results for key stakeholders.
• Policy Support: Assist with implementing departmental policies and refining practices for the Office of Children, Youth and Families' programs.
• Stakeholder Communication: Meet with agency directors, county officials, and boards to discuss results and needed improvements.

Skills

Data analysis

Communication

Education

Bachelor’s degree

Job description

Are you motivated to guide agencies in strengthening services for children and families? The Human Services Program Representative 1 with the Department of Human Services supports community programs that protect and assist youth. This role offers meaningful opportunities to use your analytical skills and help agencies improve how they serve others. Become part of a mission-driven team where your efforts lead to safer and stronger outcomes for children across the Commonwealth. Watch this video to see how you can make a difference working for the Office of Children, Youth and Families!

This position supports the review, evaluation, and improvement of services delivered by public and private children and youth agencies. The work involves conducting on-site surveys, analyzing data, providing guidance, and ensuring that agencies meet state and federal program expectations. As a Human Services Program Representative 1, you will perform the following duties:

• Agency Evaluation: Assess services provided by assigned agencies to ensure goals, standards, and best practices are met
• Data Analysis: Review information on child abuse allegations, service outcomes, and agency performance
• Service Guidance: Provide advice and recommendations to agency leaders to improve quality and efficiency
• Report Preparation: Develop written summaries of findings, recommendations, and program results for key stakeholders
• Policy Support: Assist with implementing departmental policies and refining practices for the Office of Children, Youth and Families' programs
• Stakeholder Communication: Meet with agency directors, county officials, and boards to discuss results and needed improvements

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment, 37.5 hours per week
• Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch.
• Telework: You may have the opportunity to work from home (telework) part-time, up to three days per week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary:In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Three years of professional experience developing, implementing, or evaluating a human service program, and a bachelor’s degree; or
• An equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

Legal Requirements:

• This position falls under the provisions of the Child Protective Services Law.
  • Under the Law, a conditional offer of employment will require submission and approval of satisfactory criminal history reports including, but not limited to, PA State Police clearance, PA Child Abuse history clearance, and FBI Fingerprint clearance.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• you must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.