Human Services Program Representative 1

Commonwealth of Pennsylvania; McCandless (Allegheny County); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Telework option

Job summary

The Department of Human Services in Pennsylvania seeks a Human Services Program Representative 1 to strengthen behavioral health services and support counties in meeting program standards. You will work with providers, review information, and contribute to statewide efforts to improve mental health and substance use services.

Responsibilities include program consultation, information review, and reporting. Telework may be available part-time; standard hours are 8:30 AM to 5:00 PM, Monday through

Qualifications

• Three years of professional experience developing, implementing, or evaluating a human service program, and a bachelor’s degree, or an equivalent combination of experience and training.
• You must meet PA residency requirements.
• Must be able to perform essential job functions.
• Veterans’ employment preferences may apply.

Responsibilities

• Provide guidance to county and provider staff on regulations and requirements.
• Collect, review, and analyze program information to assess compliance with standards.
• Share findings and recommendations with agencies and partners.
• Track corrective actions and support resolution of issues.
• Conduct on-site visits to evaluate services and confirm reports.
• Develop clear reports for committees and oversight partners within timeframes.

Skills

Experience in human services

Education

Bachelor's degree

Job description

As a Human Services Program Representative 1 with the Department of Human Services (DHS), you will play an important role in strengthening behavioral health services and supporting counties as they work to meet key program standards. This position gives you the chance to work closely with providers, review meaningful information, and contribute to efforts that shape services across the region. You will apply your expertise to support improvements in mental health and substance use programs that reach individuals and families every day. This role is an ideal next step for someone who enjoys collaboration, clear communication, and building strong connections within the community.

This position supports the monitoring and evaluation of behavioral health managed care programs within designated counties. The role helps ensure that service delivery, contract requirements, and program practices meet state expectations. As a Human Services Program Representative 1, you will perform the following duties:

• Program Consultation: Provide guidance to county and provider staff on regulations, contract requirements, and community mental health services
• Information Review: Collect, review, and analyze program information to assess compliance with contractual, regulatory, and departmental standards
• Communication Duties: Share findings, recommendations, and policy interpretations with agencies, committees, and community partners
• Status Follow-Up: Track corrective actions, review progress, and support resolution of identified issues
• On-Site Evaluation: Conduct visits to counties, providers, and organizations to evaluate services, confirm reports, and review compliance
• Report Preparation: Develop clear, concise reports for committees, work groups, and oversight partners within expected time frames

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment, 37.5 hours per week
• Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch.
• Telework: You may have the opportunity to work from home (telework) part-time. You will be required to report to 301 Fifth Avenue, Pittsburgh, PA 15222, two days per week, unless you are conducting business with a provider or business partner at their location. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Pittsburgh. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Three years of professional experience developing, implementing, or evaluating a human service program, and a bachelor’s degree; or
• An equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.