Human Services Program Specialist

Commonwealth of Pennsylvania; Pennsylvania; Hybrid; USD 52,000 - 72,000; Full time

Benefits offered by this job

Telework options

Job summary

The Commonwealth of Pennsylvania, Department of Human Services, is seeking a Human Services Program Specialist to strengthen long-term living programs across the state. You will analyze data, review reports, and contribute to quality assurance activities that influence program decisions and improvements for individuals, families, and communities.

In this role, you will participate in reviews of HCBS and related programs, assist in ensuring federal and state compliance, and support project work

Qualifications

• One year of professional experience developing, implementing, or evaluating human services, social services, health care services, or health care insurance programs.
• You must meet PA residency requirements.
• You must be able to perform essential job functions.

Responsibilities

• Quality Review: Participate in evaluating quality assurance activities for HCBS, Community HealthChoices, and related programs.
• Data Analysis: Review information, analyze data, and provide feedback on reports, submissions, and quality measures.
• Meeting Support: Attend meetings with MCOs, create minutes, and distribute summaries to bureau staff.
• Report Validation: Review reports, collaborate with MCOs for clarification, and validate information for federal submissions.
• System Monitoring: Work with the SMART system to assess performance and review MEMM compliance.
• Project Participation: Contribute to surveys, tools, reviews, and other quality improvement projects.

Skills

Analytical abilities

Data analysis

Job description

THE POSITION

The Human Services Program Specialist role with the Department of Human Services (DHS) offers an exciting opportunity to apply your expertise to strengthen long-term living programs across Pennsylvania. In this position, you use your analytical abilities to work with data, reports, and program evaluations that influence important decisions. You help improve services that reach individuals, families, and communities every day. This is a powerful way to use your knowledge to support meaningful program improvements and make a clear difference.

DESCRIPTION OF WORK

This position supports quality assurance activities for long-term living programs by reviewing information, analyzing reports, and assisting in program oversight. The role helps ensure that Home and Community Based Services and related programs meet federal and state requirements. As a Human Services Program Specialist, you will perform the following duties:

• Quality Review: Participate in evaluating quality assurance activities for Home and Community Based Services (HCBS), Community HealthChoices, and related programs
• Data Analysis: Review information, analyze data, and provide feedback on reports, submissions, and quality measures
• Meeting Support: Attend meetings with Managed Care Organizations (MCOs), create minutes, and distribute summaries to bureau staff
• Report Validation: Review reports, collaborate with MCOs for clarification, and validate information for federal submissions
• System Monitoring: Work with the Systemic Monitoring Access Retrieval Technology ( SMART) system to assess performance and review compliance within the Medicaid Enterprise Monitoring Module (MEMM)
• Project Participation: Contribute to surveys, tools, reviews, and other quality improvement projects in coordination with supervisors and team members

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information

• Full-time employment, 37.5 hours per week
• Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch.
• Telework: You may have the opportunity to work from home (telework) part-time, up to three days per week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

Minimum Experience and Training Requirements:

• One year of professional experience developing, implementing, or evaluating human services, social services, health care services, or health care insurance programs.

Other Requirements:

• You must meet the PA residency requirement . For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

Veterans

• Pennsylvania law (51 Pa. C.S. 7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS)

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
• your score may be lower than deserved.
• you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.