Medical Assistance Program Technician Supervisor

Commonwealth of Pennsylvania; Harrisburg (Dauphin County); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Commonwealth of Pennsylvania seeks a Medical Assistance Program Technician Supervisor to lead a team that analyzes complex financial and medical data influencing statewide recovery efforts. You will guide staff, ensure accurate claim processing, and provide training and policy guidance within a structured environment.

The role involves supervising technicians who review cash, medical, and estate-related claims, directing daily priorities, and coordinating with supervisors and external partners.

Qualifications

• Two years of experience as a Medical Assistance Program Technician (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or any equivalent combination of experience and training.

Responsibilities

• Staff Leadership: Lead hiring, training, and guidance for technicians who review and compute statements of claim
• Work Oversight: Direct daily priorities, assign high-priority cases, and monitor workloads for timely completion
• Policy Guidance: Provide instruction on regulations, procedures, and claim standards related to estate and casualty recovery
• Data Review: Examine complex client encounter information and PACSES records to ensure precise posting of credits, debits, and claim adjustments
• Interdepartmental Communication: Represent technician staff in discussions with supervisors and external partners

Job description

Are you prepared to lead a team whose work safeguards public resources and supports critical statewide programs? The Medical Assistance Program Technician Supervisor role with the Department of Human Services places you at the forefront of complex claim analysis and staff development. In this position, you will guide a skilled team responsible for reviewing financial and medical data that influence major recovery efforts. Step into a leadership role where your judgment, communication, and oversight make a measurable impact.

This position oversees the work of Medical Assistance Program Technicians who complete careful reviews of cash, medical, and estate-related claims. The role supports accurate recovery efforts and ensures that staff receive proper guidance and training. As a Medical Assistance Program Technician Supervisor, you will perform the following duties:

• Staff Leadership: Lead hiring, training, and guidance for technicians who review and compute statements of claim
• Work Oversight: Direct daily priorities, assign high-priority cases, and monitor workloads for timely completion
• Policy Guidance: Provide instruction on regulations, procedures, and claim standards related to estate and casualty recovery
• Data Review: Examine complex client encounter information and Pennsylvania Child Support Enforcement System (PACSES) records to ensure precise posting of credits, debits, and claim adjustments
• Interdepartmental Communication: Represent technician staff in discussions with supervisors and external partners

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment, 37.5 hours per week
• Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch.
• Free parking is included with this position.
• Telework:You may have the opportunity to work from home (telework) part-time, up to three days per week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary:In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Two years of experience as a Medical Assistance Program Technician (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Any equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.