Family Services Specialist II: Case Management & On-Call

Virginia-Department-of-Social-Service; Daleville (VA); On-site; USD 55,000 - 75,000; Full time

Job summary

Virginia Department of Social Services in Virginia is seeking a Family Services Specialist II to develop and implement individualized service plans using casework methods in Employment Services and Child Care, with responsibilities across adult/child protective services, foster care, and adoptions.

The role emphasizes interviewing, assessing client needs, coordinating services, and timely documentation, with on-call coverage after hours as needed.

Qualifications

• Bachelor's degree in Human Services or equivalent with at least two years of related experience.
• Experience in the program areas or completion of required training programs or equivalent.
• Possession of a BSW or MSW degree and a Commonwealth of Virginia Social Worker license are desirable.

Responsibilities

• Interprets laws, policies and regulations as applied to specific area of responsibility;
• Monitors, coordinates and administers specific programs as assigned;
• Coordinates services within specific area of responsibility;
• Interviews and assesses customer needs and other relevant factors – such as education/skill levels, abilities, interests, and support systems.
• Informs clients of related service programs rules/regulations, and right to participate;
• Presents cases to determine appropriate services and writes/implements service plans;
• Provides case management services to monitor compliance;
• Manages program waiting lists;
• Tracks expenditures, prepares/submits budget estimates and ensures payment for services;
• Completes necessary federal, state and local planning and reporting requirements;
• Coordinates with other agencies and participates in multi-disciplinary and interagency teams providing services to customers;
• Conducts overall monitoring of programs in specific area of responsibility;
• Serves as resource to clients and the community in area of expertise; and
• Provides after hours on-call coverage and responds to emergencies in child/adult protective services and/or foster care.

Skills

Oral and written communication

Motor vehicle operation

PC skills

Education

Bachelor's degree in Human Services

Bachelor's degree + 2 years related experience

BSW/MSW desirable

Job description

Virginia Department of Social Services in Virginia is seeking a Family Services Specialist II to develop and implement individualized service plans using casework methods in Employment Services and Child Care, with responsibilities across adult/child protective services, foster care, and adoptions.

The role emphasizes interviewing, assessing client needs, coordinating services, and timely documentation, with on-call coverage after hours as needed.