Human Resources Manager – Employee Relations

CRG

Charlotte (NC)

Hybrid

USD 50,000 - 60,000

Full time

14 days+

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Job summary

A leading retail services company in Charlotte is seeking a proactive Human Resources Manager focusing on employee relations. The ideal candidate will lead HR initiatives, ensure compliance, and address workplace concerns. Candidates should have a Bachelor’s degree and over 6 years of HR experience, with solid knowledge in conflict resolution and legal compliance. This role offers a full-time position with a combination of onsite and remote work.

Qualifications

6+ years of progressive HR experience required.
3+ years in employee relations or compliance roles.
Understand employment law and workplace investigations.

Responsibilities

Serve as primary contact for employee relations issues.
Conduct investigations into employee complaints.
Advise managers on employee performance management.

Skills

Interpersonal skills

Conflict resolution

Compliance knowledge

Employee relations management

HR systems proficiency

Education

Bachelor’s degree in Human Resources, Business, or related field

Tools

Workday

HRIS

Excel

Job description

Human Resources Manager – Employee Relations

Human Resources Manager – Employee Relations

Our retail services client in Charlotte’s South End is seeking a proactive and collaborative Human Resources Manager with a strong background in employee relations to lead and support HR initiatives that foster a positive, compliant, and high-performing workplace culture. This individual must bring expertise across all functional areas of HR, with a primary focus on addressing workplace concerns, resolving conflicts, coaching leaders, and ensuring legal compliance in employee management practices.

Schedule: Monday – Friday (4 days onsite, 1 day remote)

Location: Charlotte, NC (South end area)

Key Responsibilities:

Employee Relations (Primary Focus):

Serve as the primary point of contact for employee relations matters, including conflict resolution, performance concerns, investigations, and disciplinary actions.
Conduct thorough, fair, and confidential investigations related to employee complaints, misconduct, or violations of company policy.
Advise and coach managers on employee performance management, corrective action, and terminations, ensuring legal compliance and consistency in application.
Maintain detailed documentation related to employee relations issues, investigations, and outcomes.
Monitor workplace climate and proactively address issues to promote a respectful, inclusive, and compliant work environment.
Partner with legal counsel as needed on sensitive employment matters, ensuring alignment with labor laws and internal policies.
Track trends in employee relations cases and collaborate on preventive strategies, including training and policy development.

Generalist HR Responsibilities:

Support the onboarding and offboarding processes to ensure consistency and a positive employee experience.
Partner with leadership on organizational development initiatives, including performance review cycles, talent development, and change management efforts.
Maintain and update the employee handbook, policies, and standard operating procedures in accordance with legal and organizational changes.
Ensure compliance with federal, state, and local labor laws, including EEO, FMLA, ADA, and other employment regulations.
Assist with compliance-related audits and reports (e.g., EEO-1, OSHA, internal HR audits).

HR Systems & Reporting:

Utilize HRIS (Workday strongly preferred) for data management, case tracking, and reporting.
Support HR process automation and workflow improvements in partnership with the HRIS and IT teams.
Create and maintain reports and dashboards related to employee relations trends, performance metrics, and turnover.
Strong proficiency in Excel is required, including the use of VLOOKUP and pivot tables.

Qualifications:

Bachelor’s degree in Human Resources, Business, or related field.
6+ years of progressive HR experience, with a minimum of 3 years in employee relations or compliance-heavy roles.
Deep understanding of employment law, HR policies, and workplace investigations.
Strong interpersonal and conflict resolution skills; able to navigate complex situations with professionalism and discretion.
Experience with Workday or similar HRIS platforms.
SHRM-CP / SHRM-SCP or PHR / SPHR preferred.

Category Code: JN007

Seniority level