Human Resources Generalist (Accomodation)

Russell Tobin; Tempe (AZ); Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) retirement savings

Life and disability insurance

Employee discounts

Job summary

Russell Tobin seeks an HR Advisor to handle ADA/LOA/FMLA accommodation cases via ServiceNow, focusing on tact, strong communication, and risk management. The role requires proposing resolutions for sensitive issues and promoting a positive workplace culture.

Hybrid work setup in Tempe, AZ with three days at a U.S. Bank location and flexibility on other days. Requires 3–5 years in employee relations or HR generalist roles and relevant degree.

Qualifications

• Associate or Bachelor's degree in Business Administration, HRM, Industrial Relations, Psychology, or related field, or equivalent work experience.
• Three to five years of experience in employee relations, HR Generalist, or related HR position, disability management, or equivalent experience.

Responsibilities

• Manage ADA/LOA/FMLA accommodation cases via ServiceNow; provide consultation and guidance on accommodations.
• Promote a positive workplace culture while managing risk and handling sensitive information.
• Develop resolution proposals after analyzing and researching each case.

Skills

Communication skills

Customer service

Problem solving

Attention to detail

Confidentiality

Independent work

Written communication

MS Office

Education

Associate degree

Bachelor's degree

Tools

Microsoft Office

Job description

In this team, HR Advisors are responsible for cases assigned through ServiceNow (case management system) related to ADA, LOAs, FMLA, and accessibility. This role requires considerable tact, strong communication skills, and the ability to help manage risk.

This work is time-sensitive, and a successful individual will be organized and able to manage timelines. Cases are sensitive in nature, and we want a trusted advisor who can provide consultation and guidance on accommodation issues and solutions while promoting a positive workplace culture.

The role requires the ability to analyze, research, and develop resolution proposals.

Note: The Contractors will be solely focused on managing ADA accommodation requests where the accommodation being sought is remote work.

Hybrid

The role is hybrid in posted locations. Team members in a hybrid role typically spend three days a week at a U.S. Bank location while having flexibility on their work location for the other working days.

Basic Qualifications

• Associate or Bachelor's degree in Business Administration, Human Resources Management, Industrial Relations, Psychology, or related degree, or equivalent work experience
• Three to five years of experience in employee relations, HR Generalist, or associated HR position, disability management, or equivalent experience

Preferred Skills/Experience

• Previous experience working in HR Operations or HR Service Center preferred
• Experience with federal and state disability laws, specifically ADA, LOAs, Employee Relations, Employment Law, and Disability case work is desired
• Ability to work independently and identify when to engage others
• Excellent customer service and problem-solving skills, with strong attention to detail
• Excellent listening, verbal, and written communication skills
• Proven ability to maintain confidential information
• Proficient computer navigation skills using a variety of software packages, including Microsoft Office applications
• Knowledge of accommodation solutions as they pertain to disability-related barriers

Russell Tobin Benefits

Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k) retirement savings, life and disability insurance, an employee assistance program, legal support, auto and home insurance, pet insurance, and employee discounts with preferred vendors.

Russell Tobin is an equal opportunity employer. We do not discriminate on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision-making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Russell Tobin is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave, or lactation accommodation.