Human Resources Analyst

Russell Tobin; Tempe (AZ); Hybrid; USD 41,000 - 44,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) retirement plan

Employee discounts

Job summary

Russell Tobin is seeking a Non-IT Project Analyst - HR Operations in Tempe, AZ, to support an HR Operations team focused on ADA accommodation requests and remote-work accommodations.

The role requires handling sensitive information with discretion and collaborating with internal HR stakeholders.

Qualifications

• Associate or Bachelor's degree in Business Administration, Human Resources, Industrial Relations, Psychology, or a related field, or equivalent work experience.
• 3-5 years of experience in Employee Relations, HR Generalist, HR Operations, Disability Management, or a related HR function.
• Strong organizational and time-management skills.
• Excellent written and verbal communication skills.
• Strong customer service and problem-solving abilities.

Responsibilities

• Manage and monitor employee accommodation cases through a case management system.
• Review and assess ADA accommodation requests involving remote work.
• Research cases and gather relevant information needed to support the case-management process.
• Communicate professionally and effectively with employees and internal HR stakeholders.
• Provide guidance and consultation regarding accommodation-related questions and potential solutions.
• Analyze individual cases and help develop appropriate resolution proposals.
• Coordinate with appropriate internal partners when additional consultation or escalation is required.
• Manage multiple cases simultaneously while maintaining accurate documentation and meeting established timelines.
• Track case progress and follow up with relevant parties to ensure timely resolution.
• Maintain accurate and detailed case records.
• Handle sensitive and confidential employee information with professionalism and discretion.
• Identify potential issues or risks and determine when additional support or escalation is needed.
• Help promote a positive and supportive workplace experience through effective case management and communication.
• Perform other HR Operations and case-management activities as assigned.

Skills

Communication

Organization

Attention to detail

Discretion

Independent worker

Education

Bachelor's or Associate degree in HR related field

Tools

Microsoft Office

ServiceNow

Job description

Our client, a financial-services company, is looking to hire a Non-IT Project Analyst - HR Operations in Tempe, AZ.

Job Title: Non-IT Project Analyst - HR Operations

Location: Tempe, AZ

Work Arrangement: Hybrid - 3 days onsite, 2 days remote

Schedule: Monday-Friday, 8:00 AM-5:00 PM

Pay Rate: $30-$32/hour on W2

Duration: 3-6 months Contract

Job Overview

We are seeking a Non-IT Project Analyst to support an HR Operations team responsible for managing employee accommodation cases. This position will focus primarily on managing ADA accommodation requests where employees are seeking remote work as an accommodation.

The ideal candidate will have experience in HR Operations, Employee Relations, HR Generalist functions, Disability Management, HR Service Centers, or a similar HR case-management environment. This role requires excellent communication, organization, attention to detail, sound judgment, and the ability to manage sensitive and confidential employee information.

Responsibilities

• Manage and monitor employee accommodation cases through a case management system.
• Review and assess ADA accommodation requests involving remote work.
• Research cases and gather relevant information needed to support the case-management process.
• Communicate professionally and effectively with employees and internal HR stakeholders.
• Provide guidance and consultation regarding accommodation-related questions and potential solutions.
• Analyze individual cases and help develop appropriate resolution proposals.
• Coordinate with appropriate internal partners when additional consultation or escalation is required.
• Manage multiple cases simultaneously while maintaining accurate documentation and meeting established timelines.
• Track case progress and follow up with relevant parties to ensure timely resolution.
• Maintain accurate and detailed case records.
• Handle sensitive and confidential employee information with professionalism and discretion.
• Identify potential issues or risks and determine when additional support or escalation is needed.
• Help promote a positive and supportive workplace experience through effective case management and communication.
• Perform other HR Operations and case-management activities as assigned.

Basic Qualifications

• Associate or Bachelor's degree in Business Administration, Human Resources, Industrial Relations, Psychology, or a related field, or equivalent work experience.
• 3-5 years of experience in Employee Relations, HR Generalist, HR Operations, Disability Management, or a related HR function.
• Strong organizational and time-management skills.
• Excellent written and verbal communication skills.
• Strong customer service and problem-solving abilities.
• Ability to work independently and determine when to involve additional stakeholders.
• Strong attention to detail and ability to manage multiple time-sensitive cases.
• Ability to maintain confidentiality when working with sensitive employee information.
• Proficiency with Microsoft Office and general computer applications.

Preferred Qualifications

• Previous experience working in HR Operations or an HR Service Center.
• Experience with employee accommodation or disability-related cases.
• Knowledge of ADA, leave of absence, employee relations, employment law, or disability management processes.
• Experience working with HR case-management or ticketing systems such as ServiceNow.
• Understanding of workplace accommodation solutions and disability-related barriers.
• Experience researching employee cases and recommending or supporting appropriate resolutions.
• Hybrid position requiring 3 days onsite in Tempe, AZ.
• Standard working hours are 8:00 AM-5:00 PM.
• Paid parking is available at approximately $80/month.
• Two-round interview process conducted via Microsoft Teams.
• Pay rate is $30-$32/hour on W2.

Russell Tobin offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

Russell Tobin is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Russell Tobin is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates:

Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.