Accommodations Advisor

U.S. Bank; Tempe (AZ); On-site; USD 86,000 - 102,000; Full time

Benefits offered by this job

Healthcare

Life insurance

Disability leave

401(k)

Job summary

U.S. Bank is seeking an HR Advisor within the Accessibility & Accommodations team to manage complex cases at the intersection of employee experience, regulatory compliance, and business needs.

The role focuses on ADA, LOA, and FMLA processes, requiring sound judgment and real-time application of federal, state, and local requirements. You will partner with leaders to promote inclusive outcomes and compliant solutions.

Qualifications

• Associate or Bachelor's degree in Business Administration, Human Resources Management, Industrial Relations, Psychology or related field, or equivalent work experience
• Three to five years of experience in employee relations or HR Generalist or related HR position, disability management, or equivalent experience

Responsibilities

• Manage cases related to ADA, LOA, FMLA and accessibility using ServiceNow
• Balance legal risk, employee needs and business objectives to develop practical solutions
• Advise leaders and stakeholders to navigate complex scenarios and promote an inclusive workplace
• Provide trusted consultation and recommendations on complex HR scenarios

Skills

Employee relations

Disability law knowledge

Regulatory compliance

Communication skills

Confidentiality

Education

Bachelor’s or Associate degree in Business/HR/Industrial Relations/Psychology

Tools

ServiceNow

Microsoft Office

Job description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

The HR Advisory Services team is hiring. The Accessibility & Accommodations team is seeking an HR Advisor to manage complex, high‑impact cases at the intersection of employee experience, regulatory compliance, and business needs.

In this role, HR Advisors manage cases through ServiceNow related to ADA, LOA, FMLA, and accessibility. This work requires strong judgment and a tailored approach—outcomes are not driven by a standard process, but by thoughtful analysis of nuanced situations.

Advisors operate within a complex and evolving legal landscape, applying federal, state, and local requirements in real time. The role requires balancing legal risk, employee needs, and business objectives to develop practical, defensible solutions. Cases are often sensitive and time‑critical, requiring sound judgment, risk assessment, and clear recommendations.

The HR Advisor serves as a trusted consultant, partnering with leaders and stakeholders to navigate complex scenarios, promote equitable outcomes, and support an inclusive workplace.

Basic Qualifications

• Associate or Bachelor's degree in Business Administration, Human Resources Management, Industrial Relations, Psychology or related degree, or equivalent work experience
• Three to five years of experience in employee relations or as an HR Generalist or associated HR position, disability management, or equivalent experience

Preferred Skills/Experience

• Previous experience working in HR Operations or HR Service Center preferred
• Experience with federal and state disability laws, specifically ADA, LOAs, Employee Relations, Employment Law, Disability case work is desired
• Ability to work independently and to identify when to engage others
• Excellent customer service and problem-solving skills, with strong attention to detail
• Excellent listening, verbal and written communication skills
• Proven ability to maintain confidential information
• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
• Knowledge of accommodation solutions as it pertains to disability-related barriers

Location Expectations

This role requires working from a U.S. Bank location three (3) or more days per week.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

Pay Range

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $86,360.00 - $101,600.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.