Human Resources Coordinator

OneDigital; Rockwall (TX); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading company is seeking a Human Resources/Client Service Coordinator to enhance client relationships and optimize processes. The ideal candidate will possess strong communication and organizational skills and be able to adapt quickly to new insights. This role involves collaboration on projects, managing multiple tasks, and fostering positive interactions to ensure client satisfaction.

Benefits

Health benefits

Paid time off

Learning and development programs

Qualifications

• Bachelor’s degree preferred or 1+ years’ experience in lieu of degree.
• 1+ year’s professional Operations, Client Services, Account Management.

Responsibilities

• Enhance client relationships by aligning efforts across departments.
• Monitor and report on open inquiry case management issues.
• Identify opportunities for innovation and suggest improvements.

Skills

Communication

Organizational Skills

Critical Thinking

Teamwork

Initiative

Innovation

Education

Bachelor’s degree

1+ years’ experience

Tools

Microsoft Office

HRIS systems

PowerPoint

Outlook

Job description

Are you looking to accelerate your career without having to hide your authentic self - a place where you can be you? A career that’s making a bigger impact on the world? At OneDigital, we are on a mission to help people do their best work and live their best lives. From the services we offer to the way we show up for each other each day, we are fueling dreams, achieving big goals, and embracing each other’s truest selves.

We understand that pursuing a new job is a big deal. Maybe you’re afraid you won’t fit in. Well, here’s the good news. For us, the days of “fit in to get in” are over and being different is not a barrier to getting ahead. Greatness comes in all shapes, sizes, colors, and experience levels. If you are looking for a people-first culture that is wired for growth, driven to serve, and totally committed to having your back, give us a shot.Your best life awaits.

Must be eligible to work in the United States without the need for work visa or residency sponsorship.

Our Newest Opportunity:

Summary:

The Human Resources/ Client Service Coordinator plays a pivotal role within Client Strategy by driving initiatives aimed at enhancing value and optimizing process support for our clients. The primary focus will be to enhance client relationships by strategically aligning efforts across various departments and platforms. Success in this role requires a robust understanding of both internal and client-facing resources, paired with proficiency in the company's standard operating procedures. The ideal candidate will demonstrate an ability to rapidly assimilate information and concepts, coupled with the agility to pivot and convert new insights into actionable solutions that effectively meet client's needs. In addition, the CSC should exhibit outstanding communication and organizational skills.

As a key team member of the HR team, the Client Service Coordinator has an integral role in supporting the mission of Resourcing Edge/ One Digital , to enable companies to focus on their success.

Role and Responsibilities:

• Maintain a robust understanding of both internal and client-facing resources to enhance the client experience.

• Collaborates on projects aimed at enhancing value for clients and optimizing process support.
• Adapts and applies acquired knowledge to provide effective solutions to streamline processes and enhance client support.
• Prioritizes and coordinates activities to meet deadlines and achieve strategic goals.
• Fosters positive interactions between the company and clients to enhance overall satisfaction.
• Demonstrates strong organizational skills to manage multiple tasks and projects simultaneously while ensuring timely and efficient completion of responsibilities.
• Acts as a secondary liaison when required to support clients alongside the assigned Client Account Manager (CAM).
• Identifies opportunities for innovation and suggests improvements in current practices.
• Monitors and reports on open inquiry case management issues by serving as an additional escalation point to resolve client issues.
• Utilizes analytical and critical thinking skills to address client challenges while offering innovative and practical solutions to meet client needs effectively.

Traits & Competencies:

The ideal candidate for this role should possess a combination of strategic thinking, strong interpersonal skills, and a commitment to delivering exceptional value to clients. To perform the job successfully, an individual should have demonstrated the following traits and competencies:

• Teamwork – Understands the organization and its business processes, products and services and can explain to clients so they understand RE plans, offerings, and capabilities.
• Quality – Demonstrates completeness, accuracy, and timeliness in projects he/she leads to ensure quality.
• Safety and Security – Observes/implements all safety and security procedures.
• Initiative – Continually develop professional skills, update knowledge as new product releases occurs or product enhancements are implemented.
• Innovation - Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work by using innovative approaches and ideas.

Qualifications: Required

• Education and/or Experience –
  • Bachelor’s degree preferred; or 1 plus years’ experience will be accepted in lieu of degree.
  • 1+ year’s professional Operations, Client Services, Account Management
• Computer Skills – To perform this job successfully, an individual should be proficient in Microsoft Office, HRIS systems, PowerPoint, Outlook, etc.
• Other Skills and Abilities –
  • Must be able to work in a fast-paced environment with the ability to multi-task.
  • Must have excellent oral, written, and interpersonal communication skills.
  • Must have demonstrated ability to work effectively in a diverse workforce.

Qualifications: Preferred

• HRCI or SHRM Certification in at least one HR core competency is preferred, but not required.

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

*The employee is an “AT-WILL” employee subject to termination with or without cause or resignation at any time.

Your base pay is dependent upon your skills, education, qualifications, professional experience, and location. In addition to base pay, some roles are eligible for variable compensation, commission, and/or annual bonus based on your individual performance and/or the company’s performance. We also offer eligible employees health, wellbeing, retirement, and other financial benefits, paid time off, overtime pay for non-exempt employees, and robust learning and development programs. You will receive reimbursement of job-related expenses per the company policy and may receive employee perks and discounts.

To learn more, visit: www.onedigital.com/careers

OneDigital is an equal opportunity employer. Not only as a matter of standard, but to honor and celebrate our differences. We believe that the power of ONE starts with you. We are committed to cultivating and preserving a culture that celebrates diversity, insists on equity and inclusion, and connects us. Ensuring our people feel seen, valued, respected, and supported is fundamental to our core values and business goals.

OneDigital provides equal employment opportunities to all employees and applicants for employment regardless of their: veteran status, uniformed servicemember status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics) or any other category protected by federal, state or local law (collectively, “protected characteristics”). A copy of the Federal EEO poster is linked here.

Pursuant to local Fair Chance Ordinances, we will consider qualified applications with arrest or conviction records for employment. For applicable candidates, the following ordinances are linked here to inform you of your rights as an applicant:

City and County of San Francsico

City of Los Angeles

County of Los Angeles

Employment decisions shall comply with all other applicable federal, state and city/county laws prohibiting discrimination in employment. OneDigital complies with all criminal history inquiry [or ‘ban the box’] laws in California, Connecticut, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New Mexico, Oregon, Rhode Island, Vermont and Washington.

In short, we believe in hiring the most qualified applicant for the position, regardless of background.

If you have questions about our hiring policies and practices, we would be happy to discuss upon receiving your application. We hope to welcome you to OneDigital and look forward to hearing from you.

OneDigital understands the immense responsibility and opportunities provided by Artificial Intelligence. We utilize advanced Artificial Intelligence [AI] technologies to enhance our recruitment process. This includes using AI to filter candidates based on their qualifications and to rediscover potential candidates from our existing applicant pool. Our AI systems help us efficiently identify the best fit for our open positions, ensuring a streamlined and effective hiring experience. However, AI does not replace the humans in our process. If you have concerns about our use of AI, you may opt out where laws allow.

OneDigital understands the immense responsibility and opportunities provided by Artificial Intelligence. We utilize advanced Artificial Intelligence [AI] technologies to enhance our recruitment process. This includes using AI to filter candidates based on their qualifications and to rediscover potential candidates from our existing applicant pool. Our AI systems help us efficiently identify the best fit for our open positions, ensuring a streamlined and effective hiring experience. However, AI does not replace the humans in our process. If you have concerns about our use of AI, you may opt out where laws allow.

Thank you for your interest in joining the OneDigital team!