Human Resources Analytics Analyst (Part-time)

City of Memphis; Memphis (TN); Hybrid; USD 25,000 - 30,000; Full time

Job summary

City of Memphis is seeking an experienced support specialist to assist analytics and performance functions, including time and attendance systems. You will provide high-level customer service, handle moderately complex requests, and escalate when needed.

The role involves generating HR-related reports, coordinating with HRBPs and IT, and assisting in training delivery. A Bachelor’s degree in a related field and experience with HR data analytics are preferred.

Qualifications

• Experience supporting analytics, performance functions and HR systems.
• Proficiency with spreadsheets and Microsoft Excel.
• Experience with HR data analytics, reporting and project support.

Responsibilities

• Support analytics and performance functions including time and attendance.
• Provide high level customer service to research and resolve issues.
• Generate and format HR reports (accruals, seniority lists, employee lists) using spreadsheets.
• Coordinate responses with HR Business Partners and IT resources.
• Assist in delivering training and maintaining process documentation.

Job description

Hourly Rate: $20.00 Works under an assigned supervisor to support analytics and performance functions including supporting the time and attendance system. Provides high level customer service to research and resolve issues and requests. Receives questions and requests and resolves moderately complex issues and escalates more complex issues. Addresses questions relating to time and attendance concerning time calculations, pay rules, scheduling, leave accrual, etc. Generates and formats common HR-related reports including accrual reports, seniority lists, employee lists, etc. utilizing spreadsheets. Coordinates and tracks the progress of responding to requests including communicating with division HRBPs/Liaisons and IT resources. Monitors and responds to inquiries from multiple e-mail inboxes. Assists in delivering various training such as UGK or performance training including preparing materials and supporting training delivery. Develops and maintains process and training documentation. Assists in facilitating workshops to define customer requirements. Supports multiple projects/initiatives and executes work prioritization and accuracy measures. Support employee performance program including tracking Bravo spot bonus nominations, providing reports, scheduling meeting, updating the status of performance reviews, etc. Supports the Benefits Data team as needed to identify potential data integrity issues and advises on appropriate audits and mitigation strategies to ensure the highest data quality. Assists in tracking finances for all service centers including preparing and submitting invoices, monitors and purchasing various supplies, and reviewing budget appropriation statements.

Job Description

Hourly Rate: $20.00 Works under an assigned supervisor to support analytics and performance functions including supporting the time and attendance system. Provides high level customer service to research and resolve issues and requests. Receives questions and requests and resolves moderately complex issues and escalates more complex issues. Addresses questions relating to time and attendance concerning time calculations, pay rules, scheduling, leave accrual, etc. Generates and formats common HR-related reports including accrual reports, seniority lists, employee lists, etc. utilizing spreadsheets. Coordinates and tracks the progress of responding to requests including communicating with division HRBPs/Liaisons and IT resources. Monitors and responds to inquiries from multiple e-mail inboxes. Assists in delivering various training such as UGK or performance training including preparing materials and supporting training delivery. Develops and maintains process and training documentation. Assists in facilitating workshops to define customer requirements. Supports multiple projects/initiatives and executes work prioritization and accuracy measures. Support employee performance program including tracking Bravo spot bonus nominations, providing reports, scheduling meeting, updating the status of performance reviews, etc. Supports the Benefits Data team as needed to identify potential data integrity issues and advises on appropriate audits and mitigation strategies to ensure the highest data quality. Assists in tracking finances for all service centers including preparing and submitting invoices, monitors and purchasing various supplies, and reviewing budget appropriation statements.

Responsibilities

• Performs additional functions (essential and otherwise) which may be assigned.

TYPICAL PHYSICAL DEMANDS: Must be able to communicate, both verbally and in writing with staff, management, and other personnel. Requires the ability operate a computer, telephone, and other office equipment. Requires the ability to lift and carry objects, such as boxes of paperwork weighing up to fifteen (15) lbs.

TYPICAL WORKING CONDITIONS: Majority of the work is performed in an office environment or from home. May require working extended hours.

Qualifications

Bachelor's degree in Human Resource Information Systems (HRIS), Computer Science, Business Administration or related field and three (3) years professional experience related to human resources, data analytics, or project management support; or any combination of experience and training which enables one to perform the essential job functions. Direct HR or data analytics experience may substitute for one additional year on required related experience. Specific experience with UKG Pro Workforce Management, Oracle Cloud HCM and working knowledge of software application programs, including Excel and Microsoft Office Suite.