Hudson Specialty Service Associate

Dufry Careers; Cleveland (OH); On-site; USD 22,041 - 24,796; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Holiday pay

Employee discounts

Employee assistance program

Training and career growth

Referral program

Job summary

Dufry Careers is seeking a Specialty Sales Associate for Cleveland Hopkins International Airport. The role focuses on delivering exceptional customer service, product knowledge, and smooth store operations in a high-volume airport environment.

You will engage customers, maintain stock and displays, handle cash transactions, and contribute to store goals while supporting a positive brand experience for travelers.

Qualifications

• Minimum 2 years retail experience (high fashion and electronics experience preferred).
• Ability to greet and assist customers and maintain high service standards.
• Able to lift up to 40 lbs and perform store maintenance tasks.

Responsibilities

• Engage customers with excellent service and product knowledge.
• Maintain stock levels and organize store displays.
• Operate cash register and process transactions accurately.
• Meet sales targets and contribute to store goals.
• Provide after-sales service and build customer relationships.

Skills

Customer service

Product knowledge

Cash handling

Teamwork

Tools

POS system

Job description

Opportunity, growth, and meaningful rewards! We offer:

• Health, dental and vision insurance
• Generous paid time off (vacation, flex or sick)
• Holiday pay
• Employee discounts across all company brands
• Employee assistance program
• Training and exciting career growth opportunities
• Referral program – refer a friend and earn a bonus

*Benefits may vary by position so ask your recruiter for details.

Advertised Compensation: $16.00

This Specialty Sales Associate Position Is for You, If You Enjoy:

Contributing to achieving store goals using their customer service and product knowledge skills.

Specialty Sales Associates are responsible for delivering the highest of Customer Service standards that exceeds customer expectations, and act as ambassadors of the brand, ensuring that all customers have a pleasant shopping experience.

Maintaining adequate stock level of all products carried in the stores, and maximize sales by efficiently receiving product deliveries, restocking of the stores and assisting in the daily operation of the store.

Working atCleveland Hopkins International Airport

The Team is counting on you as a Specialty Sales Associate to:

• Have open / flexible availability and be able to work mornings, afternoons & evenings on weekdays and weekends
• Work a full-time schedule

Key Responsibilities

• Know individual and store sales targets for every working shift.
• Engage customers on the selling floor with a focus on customer service.
• Maintain high energy and professional manner at all times.
• Solves customer problems and exceeds expectations in store.
• Serves multiple customers using outstanding Customer Service standards.
• Responsible for name capture and customer relationship and after sales service.
• Maintains the store environment, store organization and visual display and store sets.
• Keep inventory organization and integrity in transactions while displaying all current merchandise at all times.
• Effectively operate a cash register.
• Know basic store layout to assist customers in their selection of product and be able to answer customer questions about the entire store.
• Be knowledgeable and familiar with the surrounding businesses/offerings within the facility.
• Communicate pricing, out of date and inventory issues with management.
• Help maintain a neat, clean, organized store, which includes sweeping, dusting, straightening of merchandise on store fixtures and displays.
• Assist with book inventory process (i.e., ordering, receiving, returns).
• Perform related work as assigned.
• Be able to lift 40 pounds.

Required Qualifications

• Comply with company dress code.
• Show passion and pride for The Brand in every area of responsibility.
• Ability to lift at least 40lbs.
• Execute 5 Customer Service Standards at all times:

• Greet the Customer.
• Offer assistance to each and every customer.
• Ask Lifestyle Questions to Suggest Appropriate Product.
• Provide quick and accurate service.
• Thank the Customer each and every time.

Minimum 2 years retail experience (high fashion and electronics experience preferred)

Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates (“the Company”), is an equal opportunity employer. It is the Company’s policy to ensure equal employment opportunity in all aspects of employment and to comply with anti-discrimination laws and regulations. The Company prohibits discrimination and harassment of any type and provides equal opportunities to applicants and team members without regard to actual or perceived race, color, creed, age, religion, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, national origin, disability, military service and veteran status, ancestry, citizenship status, marital status, protected medical condition as defined by applicable state or local law, genetic information, or any other basis protected by applicable federal, state or local laws and ordinances (referred to as “protected characteristics”).