HUD FHA Mortgage Origination Support Specialist

PEAK Technical Services Inc.; Indianapolis (IN); On-site; USD 38,000 - 60,000; Full time

Job summary

PEAK Technical Services Inc. supports HUD in Indianapolis, IN, as a Mortgage Origination Customer Service Representative. You will leverage your mortgage background to assist callers and ensure FHA procedures are clearly explained and followed.

The role emphasizes accurate documentation, knowledge access, and staying current with FHA processes. A call-center environment and standard operating procedures are key to daily tasks.

Qualifications

• High School diploma or GED is required.
• Minimum of 2 years of mortgage origination experience.
• Minimum of 1 year of contact center or telephone customer service experience.
• Ability to obtain a Public Trust Security clearance.

Responsibilities

• Provide excellent customer service via calls and emails on FHA guidelines.
• Use mortgage knowledge to locate answers in a knowledge base for client requests.
• Follow SOPs for topics, systems and contact channels.
• Document all contacts in a database.
• Stay updated on FHA mortgage processes and procedures.

Skills

Mortgage knowledge

Customer service

Communication

Bilingual English/Spanish

Education

High School diploma or GED

Tools

CRM systems

Knowledge database

Job description

PEAK Technical Services Inc. supports HUD in Indianapolis, IN, as a Mortgage Origination Customer Service Representative. You will leverage your mortgage background to assist callers and ensure FHA procedures are clearly explained and followed.

The role emphasizes accurate documentation, knowledge access, and staying current with FHA processes. A call-center environment and standard operating procedures are key to daily tasks.