Bilingual Mortgage Origination Specialist - Spanish/English

Leidos; Indianapolis (IN); On-site; USD 46,000 - 48,000; Full time

Benefits offered by this job

Benefits from day one

PTO up to 15 days/year

11 holidays

Stock purchase plan

Public Trust eligibility

Job summary

Leidos LLC in Indianapolis, IN, seeks a full-time Bilingual Mortgage Origination Customer Service Representative to support HUD’s FHA program. You will use your mortgage experience to assist with loan processes, answer inquiries, and follow FHA policies, working weekdays with comprehensive benefits and on-site hours in Indianapolis.

The role requires two years in mortgage origination, one year in customer service, and fluency in English and Spanish. Public Trust clearance may be required.

Qualifications

• High School diploma or GED required.
• Minimum 2 years mortgage origination experience (e.g., loan originator, loan processor, junior underwriter, loan officer).
• Minimum 1 year of contact center or telephone customer service experience.
• Bilingual in English and Spanish — verbal and written.
• Ability to obtain a Public Trust Security clearance.

Responsibilities

• Provide excellent customer service, handling calls and emails on FHA guidelines and procedures.
• Use mortgage knowledge to locate answers in a knowledge database.
• Follow standard operating procedures for various topics, systems and contact channels.
• Document all contacts in a database.
• Keep up to date on FHA mortgage processes and procedures.

Skills

Bilingual English/Spanish

Customer service

Time management

Communication

Multitasking

Education

High School diploma or GED

Job description

Leidos LLC in Indianapolis, IN, seeks a full-time Bilingual Mortgage Origination Customer Service Representative to support HUD’s FHA program. You will use your mortgage experience to assist with loan processes, answer inquiries, and follow FHA policies, working weekdays with comprehensive benefits and on-site hours in Indianapolis.

The role requires two years in mortgage origination, one year in customer service, and fluency in English and Spanish. Public Trust clearance may be required.