Hub Services Strategy Advisor

Creative Workforce Solutions; New Jersey; Remote; USD 83,000 - 138,000; Part time

Job summary

Creative Workforce Solutions seeks an Operational Hub Expert for a contractor role (10 hours/week) in the North Jersey/Remote area. You will help pressure-test and translate a hub services concept into a practical operating model aligned with customer needs and regulatory requirements.

You will shape service architecture, workflows and vendor criteria while collaborating with Business Development to identify target opportunities and build a commercial pipeline.

Qualifications

• Experience leading or advising US pharmaceutical hub, patient-services, access or commercialization programs.
• Strong knowledge of the US vendor landscape, technology and data considerations.
• Regulatory and compliance dependencies knowledge.
• Experience with complex or high-need therapy areas such as oncology, rare disease or cell and gene therapy is strongly preferred.

Responsibilities

• Pressure-test the concept and translate it into a practical operating model.
• Define target operating model, service boundaries, workflows and governance.
• Map a scalable service model covering intake, access, affordability, case management and adherence support.
• Validate partner-selection criteria and evaluate access, affordability, technology and data vendors.
• Recommend a pragmatic technology and data approach for orchestration, visibility and reporting.
• Develop a phased launch roadmap with milestones and decision gates.
• Shape packaging, pricing logic and qualification criteria for Hub Services opportunities.
• Collaborate with Business Development to define ideal customer profiles and priority therapy areas.
• Contribute to targeted account planning and development of a qualified commercial pipeline.

Skills

Hub operations experience

Pharma hub advisory

US regulatory knowledge

Tools

Market & vendor landscape awareness

Job description

Contractor Role – 10 hours per week – North Jersey/Remote

Our client provides strategic consulting and award-winning patient engagement programs that help pharmaceutical companies improve treatment adherence and self-management worldwide. They combine expertise in behavioral science, co design and technology to deliver effective solutions for life science organizations and healthcare providers focused on better patient outcomes. With 20 years of experience across 90+ diseases and 28 global markets, they bring proven insight and innovation to every project.

They are currently evaluating an expansion into Hub Services in the U.S. market. Their ambition is to develop a differentiated, high-touch model that orchestrates best-in-class partners and technology for transactional access functions as part of a behaviorally informed patient experience.

The Operational Hub Expert will serve as a senior, hands-on advisor to pressure-test the concept and translate it into a practical operating model and go-to-market plan. The role will help define how they can integrate benefits verification, prior authorization, affordability support, data connectivity, case management and other hub capabilities around an experience designed to improve patient activation, therapy initiation, adherence and persistence.

The role will also act as a market-facing subject matter expert, partnering with Business Development to validate customer needs, shape qualified opportunities, support prospect engagement and translate market feedback into a commercially compelling and operationally feasible Hub Services proposition.

Responsibilities:

• Pressure-test the business case, service architecture, priority client needs, competitive differentiation and initial therapy-area focus.
• Refine the value proposition for a boutique, behaviorally informed hybrid hub, including where they should focus.
• Define the target operating model, including service boundaries, workflows, roles, decision rights, governance and partner handoffs.
• Map a scalable service model spanning patient intake, access, affordability, case management, adherence support, escalations, quality and reporting.
• Validate partner-selection criteria and support evaluation of access, affordability, technology, data and related vendors.
• Recommend a pragmatic technology and data approach that supports orchestration, visibility, reporting and future scale.
• Develop a phased launch roadmap, including minimum viable capabilities, dependencies, investment needs, milestones and decision gates.
• Shape packaging, pricing logic, proposal content and qualification criteria for target opportunities.
• Partner with the Business Development lead to define ideal customer profiles, priority manufacturers, high-potential therapy areas and qualification criteria for Hub Services opportunities.
• Contribute to targeted account planning, outreach strategies and the development of a qualified commercial pipeline, while recognizing that primary pipeline ownership remains with Business Development.

Qualified candidates must have experience leading or advising U.S. pharmaceutical hub, patient-services, access or commercialization programs, demonstrated success designing or transforming hub operating models and bringing new services to market, strong knowledge of the U.S. vendor landscape, technology and data considerations, and regulatory and compliance dependencies and experience with complex or high-need therapy areas such as oncology, rare disease or cell and gene therapy is strongly preferred.

This is a unique opportunity to shape the future of a purpose-driven, globally active business at a pivotal moment in its growth journey.