Vice President, Patient Services

Mercalis Incorporated; Jeffersonville (IN); On-site; USD 130,000 - 180,000; Full time

Job summary

A healthcare services organization is seeking a Vice President to lead HUB operations based in Indiana, US. This role involves defining strategic visions, ensuring operational excellence, and managing a team dedicated to patient support services. The ideal candidate will have over 10 years of experience in pharma services, a strong background in client relationship management, and a commitment to innovation and compliance. An advanced degree is preferred, along with proven leadership skills in multi-client environments.

Qualifications

• 10+ years of progressive leadership experience in patient support services or pharma services.
• Proven success leading large-scale, multi-client programs.
• Deep understanding of patient access, reimbursement models, and commercialization processes.

Responsibilities

• Define and execute strategic vision for HUB operations.
• Lead all aspects of HUB operations including patient onboarding.
• Oversee team of senior directors and program managers.
• Ensure operations adhere to compliance policies.
• Manage operational budgets and resource allocation.

Skills

Leadership

Financial acumen

Operational management

Client relationship management

Innovative thinking

Education

Bachelor's degree in Healthcare Administration or Business

MBA or MHA

Job description

Overview

Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Formed by the merger of Valeris and Mercalis, Valeris™ revolutionizes the path from life sciences innovation to real-life impact to build a world in which every patient gets the care they need. Valeris works on behalf of life sciences companies to improve the patient experience so that patients can access and adhere to critical medications. Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. Valeris provides commercialization solutions to more than 500 life sciences customers and has provided access and affordability support to millions of patients. The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana. To learn more about Valeris, please visitwww.valeris.com.

As a senior leader within a third-party HUB services organization, the VP will oversee multiple program teams supporting diverse therapeutic areas and clients, ensuring service delivery excellence, compliance, and innovation in every engagement.

Responsibilities

Strategic Leadership & Client Partnership

• Define and execute the strategic vision for HUB operations and patient support services across multiple biopharma partnerships.
• Serve as a senior strategic partner to clients, ensuring alignment between program design, brand strategy, and operational delivery.
• Identify new opportunities to expand and enhance service offerings, including technology integration, digital engagement, and patient insights.
• Collaborate with Business Development and Program Implementation teams to support new client onboarding, RFP responses, and program launches.

Operational Excellence

• Lead all aspects of HUB operations, including benefits verification, prior authorization, financial assistance, patient onboarding, adherence programs, and nursing/clinical support (as applicable).
• Establish and monitor performance metrics, ensuring achievement of client SLAs, KPIs, and quality standards.
• Drive continuous improvement initiatives that increase efficiency, scalability, and patient satisfaction.
• Partner with Technology and Analytics teams to leverage data insights for proactive decision-making and performance optimization.

Leadership & Team Development

• Lead a team of senior directors and program managers responsible for day-to-day HUB operations and client program execution.
• Build a strong leadership pipeline and culture of accountability, collaboration, and high performance.
• Oversee workforce planning, training, and talent development to ensure organizational readiness and capability to meet evolving client needs.

Compliance, Quality, & Risk Management

• Ensure all operations adhere to client-specific requirements, industry regulations, and company compliance policies (HIPAA, FDA, OIG, and manufacturer guidelines).
• Partner with the Quality and Compliance teams to maintain robust auditing, monitoring, and corrective action processes.
• Champion a culture of compliance and ethical behavior across all levels of the organization.

Financial & Operational Performance

• Manage operational budgets, staffing models, and resource allocation to ensure profitability and efficiency.
• Partner with Finance to forecast program costs, margins, and scalability opportunities.
• Support strategic pricing and contract renewal discussions through operational insight and performance data.

Qualifications

• Bachelor’s degree in Healthcare Administration, Business, or related field required; MBA, MHA, or related advanced degree preferred.
• 10+ years of progressive leadership experience in patient support services, HUB operations, specialty pharmacy, or pharma services.
• Proven success leading large-scale, multi-client programs in a third-party HUB or outsourced services environment.
• Deep understanding of patient access, reimbursement models, and the pharmaceutical commercialization process.
• Demonstrated experience managing client relationships at the executive level.
• Strong leadership, financial acumen, and operational management skills.
• Commitment to service excellence, innovation, and compliance integrity.