Patient Services Marketing Director

EPM Scientific; Trenton (NJ); Ibrido; USD 120.000 - 180.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive compensation

Bonus opportunity

Retirement match

Flexible PTO

Descrizione del lavoro

EPM Scientific is seeking a senior strategic advisor to support pharmaceutical clients in developing, optimizing, and communicating patient support programs. You will apply deep patient services marketing expertise to improve access, activation, adherence, and the overall treatment experience.

Reporting to executive leadership, you will partner with strategy, account, creative, medical, market access, analytics, and client teams to translate insights into effective patient support strategies and

Competenze

• Bachelor's degree required; advanced degree preferred.
• 10+ years of experience in pharmaceutical patient services marketing, patient support programs, or related consulting.
• Strong understanding of access and reimbursement, affordability programs, adherence, case management, and field execution.
• Ability to translate complex operational programs into clear strategic recommendations and stakeholder communications.
• Familiarity with regulatory, legal, privacy, and compliance considerations within patient support services.

Mansioni

• Advise pharmaceutical clients on patient services marketing strategy, program positioning, and patient/provider engagement.
• Develop audience strategies, messaging frameworks, launch plans, and omnichannel engagement approaches.
• Identify barriers to access, adherence, and program utilization, translating insights into strategic recommendations.
• Collaborate with cross-functional stakeholders including brand, market access, reimbursement, medical, compliance, and vendor partners.
• Guide development of patient, caregiver, provider, field, and hub-facing materials.
• Support launch readiness, field pull-through initiatives, and ongoing program optimization.
• Leverage analytics, customer feedback, and market trends to enhance program performance.
• Contribute to thought leadership, business development efforts, and organic account growth.

Conoscenze

Patient services marketing

Strategic advisory

Cross-functional leadership

Formazione

Bachelor's degree

Advanced degree preferred

Descrizione del lavoro

A growing healthcare communications agency is seeking a senior strategic advisor to support pharmaceutical clients in the development, optimization, and communication of patient support programs. This individual will bring deep expertise in patient services marketing and help clients improve access, activation, adherence, and the overall treatment experience.

Reporting into executive leadership, this role partners closely with strategy, account, creative, medical, market access, analytics, and client teams to translate patient journey insights, access challenges, and operational realities into effective patient support strategies and marketing programs.

Key Responsibilities

• Advise pharmaceutical clients on patient services marketing strategy, program positioning, and patient/provider engagement
• Develop audience strategies, messaging frameworks, launch plans, and omnichannel engagement approaches
• Identify barriers to access, adherence, and program utilization, translating insights into strategic recommendations
• Collaborate with cross-functional stakeholders including brand, market access, reimbursement, medical, compliance, and vendor partners
• Guide development of patient, caregiver, provider, field, and hub-facing materials
• Support launch readiness, field pull-through initiatives, and ongoing program optimization
• Leverage analytics, customer feedback, and market trends to enhance program performance
• Contribute to thought leadership, business development efforts, and organic account growth

Background & Qualifications

• Bachelor's degree required; advanced degree preferred
• 10+ years of experience in pharmaceutical patient services marketing, patient support programs, or a related consulting environment
• Strong understanding of access and reimbursement, affordability programs, adherence, case management, and field execution
• Ability to translate complex operational programs into clear strategic recommendations and stakeholder communications
• Familiarity with regulatory, legal, privacy, and compliance considerations within patient support services

Ideal Profile

• Strategic advisor with experience operating at the Patient Services Director level or equivalent
• Strong executive presence and client-facing communication skills
• Consultative problem-solver who can connect patient needs, brand priorities, and operational realities
• Commercially minded leader who can identify growth opportunities while driving measurable client impact

Location

Hybrid, New York tri-state area preferred

Compensation

Competitive base salary, bonus opportunity, comprehensive benefits, retirement match, and flexible PTO package