HUB Program Manager – Patient Support & Operations Lead

RareMed Solutions; Coraopolis Heights (PA); Hybrid; USD 90,000 - 120,000; Full time

Job summary

RareMed Solutions in Coraopolis, PA is seeking a Program Manager to lead the HUB patient support services program, owning end-to-end delivery, ensuring client satisfaction, regulatory compliance, and performance against contracts.

This hybrid role requires a background in healthcare management, client-facing account experience, and strong analytical skills to drive improvements and present insights to clients and stakeholders.

Qualifications

• Bachelor’s Degree or equivalent work experience.
• 3-5 years' experience in healthcare management.
• Experience in a client facing account or program management role.
• Proficiency with Microsoft Office programs (Excel, Powerpoint, Outlook, etc.)

Responsibilities

• Lead HUB program execution, ensuring service levels, compliance, and performance targets are met.
• Oversee contractual obligations, reporting, and day-to-day program operations for pharmaceutical manufacturer clients.
• Ensure adherence to program business rules and regulatory requirements; address compliance risks.
• Analyze program metrics to identify trends and develop data-driven strategies.
• Design solutions to track KPIs and uncover operational efficiencies.
• Serve as the primary client contact for program updates, referrals, and issue resolution.
• Conduct regular client meetings and business reviews; present program performance and opportunities.

Skills

Client facing

Healthcare management

Data analysis

Microsoft Office

Program management

Regulatory compliance

Education

Bachelor’s Degree or equivalent

Tools

CRM systems

Telephony software

Web-based systems

Job description

RareMed Solutions in Coraopolis, PA is seeking a Program Manager to lead the HUB patient support services program, owning end-to-end delivery, ensuring client satisfaction, regulatory compliance, and performance against contracts.

This hybrid role requires a background in healthcare management, client-facing account experience, and strong analytical skills to drive improvements and present insights to clients and stakeholders.