Hub Operations Specialist - Admin, Data & Customer Care

FedEx Group; Tallahassee (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Federal Express Corporation in Tallahassee, FL seeks an on-site Administrative Clerk to support hub and station operations, including linehaul, QA and customer service. You will perform clerical tasks, data entry and reporting, and be the first contact for customer inquiries.

Requirements include a High School Diploma or GED, four years of customer service or clerical experience, and proficiency with Microsoft Office. Strong time management is essential in a fast-paced environment.

Qualifications

• Typing, data entry, and use of phone, copier, and fax.
• Proficient with Microsoft Office and web-based applications.
• Strong customer service skills to respond to requests.
• Excellent time management and multi-tasking in a fast-paced environment.

Responsibilities

• Provide clerical support including photocopying, filing, faxing, emailing and answering calls.
• Enter and review data in systems to support functional area.
• Compile data and prepare regular and adhoc reports for management.
• Serve as frontline customer service to handle inquiries and issues.
• Assist with audit data retrieval for BCSA.
• Maintain package integrity by resolving address issues and loss prevention.
• Track metrics and prepare weekly reports.

Skills

Typing

Data entry

Phone usage

Copier usage

Fax usage

Customer service

Time management

Organizational skills

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Federal Express Corporation in Tallahassee, FL seeks an on-site Administrative Clerk to support hub and station operations, including linehaul, QA and customer service. You will perform clerical tasks, data entry and reporting, and be the first contact for customer inquiries.

Requirements include a High School Diploma or GED, four years of customer service or clerical experience, and proficiency with Microsoft Office. Strong time management is essential in a fast-paced environment.