Hub Operations Admin & Data-Driven Customer Care

FedEx Group; Florence (SC); Hybrid; USD 17,000 - 22,000; Part time

Job summary

Federal Express Corporation is seeking a clerical/administrative associate to support hub, station operations, and customer service. The role focuses on data entry, report preparation, and frontline inquiries to ensure timely deliveries.

Onsite position in Florence, SC with hours 3pm–9pm, Monday–Friday. Requires 4+ years of customer service or clerical experience and a High School Diploma or GED.

Qualifications

• High School Diploma or GED required.
• Four (4) years customer service, clerical or related experience required; dock/distribution center experience preferred.
• Strong typing, data entry, and multi-tasking in a fast-paced environment.

Responsibilities

• Provides clerical support (photocopying, filing, faxing, emailing, answering phones).
• Reviews, researches, and enters data in systems to support operations.
• Compiles data and reports for management review.
• Frontline customer service to resolve inquiries and issues.
• Assist with BCSA audit data retrieval and documentation.
• Support quality assurance and loss prevention through address searches and damage prevention.
• Ensure correct scan statuses and track packages for same-day delivery readiness.

Skills

Typing

Data entry

Microsoft Office

Customer service

Time management

Education

High School Diploma or GED

Tools

Web-based applications

Job description

Federal Express Corporation is seeking a clerical/administrative associate to support hub, station operations, and customer service. The role focuses on data entry, report preparation, and frontline inquiries to ensure timely deliveries.

Onsite position in Florence, SC with hours 3pm–9pm, Monday–Friday. Requires 4+ years of customer service or clerical experience and a High School Diploma or GED.