Hub Operations & Customer Care Lead

FedEx Corporation; Burlington (VT); On-site; USD 25,000 - 38,000; Full time

Job summary

FedEx Corporation is seeking a qualified hub/station support associate to perform clerical and administrative tasks across operations, linehaul, and customer service. You will handle damaged or misaddressed packages to maintain delivery timeliness and serve as the first point of contact for customers.

The role emphasizes data entry, report generation, and frontline customer service, with a focus on accuracy, multi-tasking, and adherence to security and loss-prevention procedures in a fast-paced

Qualifications

• High School Diploma or GED required.
• Four years of customer service or clerical experience; dock or distribution center exposure preferred.
• Proficiency with typing, data entry, and office equipment.
• Strong Microsoft Office and basic web-based applications skills.
• Excellent customer service and multitasking abilities.

Responsibilities

• Provide clerical support to management and operations (photocopying, filing, faxing, emailing, phone).
• Enter and review data in systems to support the relevant function.
• Compile regular and ad-hoc reports for management review.
• Serve as frontline customer service to resolve inquiries and escalate when needed.
• Assist with audits and data retrieval for BC/SA processes.
• Support loss prevention by documenting and tracking damage and mis-sorted packages.

Skills

Typing & data entry

Phone, copier, and fax usage

Microsoft Office

Customer service

Time management

Education

High School Diploma or GED

Tools

MS Office Suite

Web-based applications

Job description

FedEx Corporation is seeking a qualified hub/station support associate to perform clerical and administrative tasks across operations, linehaul, and customer service. You will handle damaged or misaddressed packages to maintain delivery timeliness and serve as the first point of contact for customers.

The role emphasizes data entry, report generation, and frontline customer service, with a focus on accuracy, multi-tasking, and adherence to security and loss-prevention procedures in a fast-paced