Hub Operations Admin & QA Specialist

FedEx Corporation; Carteret (NJ); On-site; USD 42,000 - 64,000; Full time

Job summary

FedEx Corporation in Carteret, New Jersey, seeks a detail‑oriented administrative associate to perform clerical and records management across hub and station operations, including linehaul and customer service. The role focuses on timely delivery by resolving address issues and ensuring package readiness for delivery.

You will handle data entry, reporting, and frontline inquiries, support audits, and maintain accurate records to support management decisions.

Responsibilities

• Provides clerical support to management and operational functions (photocopying, filing, faxing, emailing, answering telephone)
• Reviews, researches and/or enters data in various systems to support respective functional area
• Compiles data and provides regular and adhoc reports to management
• Serves as frontline customer service to receive, solve and/or elevate customer inquiries and issues
• Assists with Business Control Self Assessment (BCSA) audit data retrieval
• Maintains records management tasks including maintenance, destruction and inventory; supports Quality Assurance/Loss Prevention functions
• Searches and corrects addresses to support timely delivery and mitigate loss/damage
• Prioritizes workflow to maximize same-day delivery of packages
• Ensures all packages have appropriate scan statuses and handles hazardous material damages per policy
• Manages loose product inventory per company policy
• Researches missing packages to identify scanning failures and documents disputed deliveries
• Reviews trends in loss and damaged claims and escalates to management
• Enters settlement information for Independent Contractors (ICs) and processes settlement adjustments as directed
• Compiles required DOT files and ensures timely log entry
• Enters vehicle mileage records and coordinates with ICs and Linehaul staff to resolve issues
• Tracks metrics such as IC charge backs, complaints and maintenance compliance and prepares weekly reports for management

Job description

FedEx Corporation in Carteret, New Jersey, seeks a detail‑oriented administrative associate to perform clerical and records management across hub and station operations, including linehaul and customer service. The role focuses on timely delivery by resolving address issues and ensuring package readiness for delivery.

You will handle data entry, reporting, and frontline inquiries, support audits, and maintain accurate records to support management decisions.