Hub Operations Admin & Customer Care Specialist

Maine; Saco (ME); On-site; USD 25,000 - 38,000; Full time

Job summary

FedEx Express in Saco, Maine, is hiring for clerical and administrative duties across hub and station operations. You will provide customer service, process data, and support linehaul and quality assurance functions.

The role includes handling damaged and misaddressed packages, and contributing to timely deliveries via accurate record-keeping. Ideal candidates have at least four years of customer service or clerical experience, strong typing and data-entry skills, and proficiency with Microsoft

Qualifications

• High School Diploma or GED required.
• Four (4) years customer service, clerical or related experience required; dock operations environment or distribution center setting preferred.
• Typing, data entry and use of phone, copier, and fax skills required.

Responsibilities

• Tends to damaged and incorrectly addressed packages to optimize delivery time.
• Serves as frontline customer service to receive, solve and escalate inquiries and issues.
• Reviews, researches and/or enters data in various systems to support functional area.
• Compiles data and provides regular and adhoc reports to management for review and decision.
• Supports audit activity by retrieving data and/or files for review.
• Tracks metrics and prepares weekly management reports.

Skills

Customer service

Typing

Data entry

Time management

Multi-tasking

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

FedEx Express in Saco, Maine, is hiring for clerical and administrative duties across hub and station operations. You will provide customer service, process data, and support linehaul and quality assurance functions.

The role includes handling damaged and misaddressed packages, and contributing to timely deliveries via accurate record-keeping. Ideal candidates have at least four years of customer service or clerical experience, strong typing and data-entry skills, and proficiency with Microsoft