HSN Customer Service Specialist - 2nd Shift

Socket.dev; Tennessee; Hybrid; USD 17,000 - 24,000; Full time

Benefits offered by this job

Competitive compensation

Paid time off

Employee assistance program

Parental leave

Paid volunteer hours

Health care benefits starting day 1

401(k)

Tuition reimbursement

Job summary

QVC Group is hiring for a remote Customer Service role based in Tennessee, with a starting wage of $15 per hour plus incentive pay where applicable. The position involves handling a high volume of inbound inquiries, personalizing each caller interaction, and supporting refunds, payments, and orders.

Weekend and holiday hours are required, with advancement opportunities across the QVC Group brands. Employees enjoy a total rewards package including benefits from day one, PTO, tuition

Qualifications

• 12 months or more of customer service experience.
• Learn and work in a virtual environment.
• Communicate with a variety of styles.
• Navigate multiple systems and screens.
• Provide your own Microsoft 11 computer and additional required equipment following HSN computer system requirements.
• Troubleshoot own technical problems (partner with IT when needed).
• Available to work weekends, holidays, and additional hours.

Responsibilities

• Handle a high volume of inbound customer inquiries.
• Offer additional products on each customer interaction.
• Assist customers with questions while personalizing the experience for each caller.
• Confirm refunds, take payments, place orders, and analyze account data.
• Report to an assigned Customer Service Supervisor.

Skills

Customer service experience

Remote/virtual work

Effective communication

Tools

CRM software

Job description

Your Opportunity, Your Team

Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road.

Where You'll Work

• This role is remote; job seekers must reside in Tennessee to be considered. You will work from home.

What You'll Do

• $15.00 per hour plus shift differential and incentive pay when applicable
• Busy day handling a high volume of inbound customer inquiries.
• Offer additional products on each customer interaction.
• Assist customers with questions while personalizing the experience for each caller.
• Calls may include confirming refunds, taking payments, placing orders, and, analyzing account data.
• Opportunity for advancement and upward mobility across the entire QVC Group family of brands.
• Report to an assigned Customer Service Supervisor.

• Work a set full-time schedule, work schedules are not Monday - Friday.
• Set work schedule will include weekend requirement.

What You'll Bring

• Provide a distraction free work from home environment.
• 12 months or more of customer service experience.
• Learn and work in a virtual environment.
• Communicate with a variety of styles.
• Navigate multiple systems and screens.
• Provide your own Microsoft 11 computer and additional required equipment following HSN computer system requirements.
• Troubleshoot own technical problems (partner with IT when needed).
• Available to work weekends, holidays, and additional hours.

Total Rewards

Our Total Rewards package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits.

• competitive compensation
• paid time off
• an employee assistance program
• parental leave
• paid volunteer hours
• amazing company discounts
• health care benefits starting on day 1
• 401(k)
• tuition reimbursement benefits

This is a remote position.

QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at [e-mail] for assistance.

If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.