HSN Customer Service Specialist - 2nd Shift

QVC, Inc.; Northern (KY); On-site; USD 31,000 - 36,000; Full time

Benefits offered by this job

Health care benefits starting day 1

401(k)

Tuition reimbursement

Paid time off

Employee discounts

Job summary

QVC Group, Inc. is seeking a Customer Service Specialist to support HSN from a remote home office. You will handle inbound inquiries, de-escalate issues, and promote products while maintaining a high-paced call volume across our live social shopping brands.

Ideal candidates have at least 12 months of customer service experience and can thrive in a virtual environment, including weekends and holidays. Company benefits start day 1, with incentives and a path for advancement across the QVC Group

Qualifications

• 12 months or more of customer service experience.
• Learn and work in a virtual environment.
• Available to work weekends, holidays, and additional hours.

Responsibilities

• Handle a busy day handling a high volume of inbound customer inquiries.
• Offer additional products on each interaction.
• Assist customers with questions while personalizing the experience for each caller.
• Process refunds, take payments, place orders, and analyze account data.
• Report to an assigned Customer Service Supervisor. Work a set full-time schedule, including weekend requirements.

Skills

Customer service

Job description

Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road. Your Opportunity, Your Team Our Customer Service Specialist supports HSN, and help answer inbound customer calls. Working from home, our Specialists not only assist our customers by problem-solving and de-escalating unique situations but also promote products and improve sales while maintaining a high-paced call volume.

Where You'll Work

This role is remote; job seekers must reside in Georgia or an HSN approved state to be considered. You will work from home.

What You'll Do

$15.00 per hour plus shift differential and incentives as applicable. Handle a busy day handling a high volume of our inbound customer inquiries. Offer additional products on each customer interaction. Assist customers with questions while personalizing the experience for each caller. Calls may include confirming refunds, taking payments, placing orders, and, analyzing account data. Opportunity for advancement and upward mobility across the entire QVC Group family of brands. Report to an assigned Customer Service Supervisor. Work a set full-time schedule, work schedules are not Monday - Friday. Set work schedule will include weekend requirement.

What You'll Bring

Provide a distraction free work from home environment. 12 months or more of customer service experience. Learn and work in a virtual environment. Communicate with a variety of styles. Navigate multiple systems and screens. Provide your own Microsoft 11 computer and additional required equipment following HSN computer system requirements. Troubleshoot own technical problems (partner with IT when needed). Available to work weekends, holidays, and additional hours. This is a remote position.

Our Total Rewards package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts!

In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits.

QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process.

If you need reasonable accommodations/support throughout, please contact us at [e-mail] for assistance.

If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.

Join Our Team! QVC Group, Inc. is a Fortune 500 company with six leading retail brands – QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road®. We are a live social shopping company that redefines the shopping experience through video-driven commerce on every screen, from smartphones and tablets to laptops and TVs. QVC Group brings innovative products, compelling content, and unforgettable moments to millions of shoppers worldwide via social platforms, streaming apps, ecommerce sites and TV channels, making every screena doorway to discovery, delight and community. QVC Group has team members in the U.S., the K, Germany, Japan, Italy, Poland and China. We’re an inspired and diverse team that comes together to combine shopping and entertainment for millions of highly discerning shoppers. It’s a fun, fast-paced world, and what really sets us apart is our culture and talent experience. Best of all, working with QVC Group means friendly teams, ambitious projects and fast-moving careers!

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