HSN Customer Service Specialist - 2nd Shift

QVC, Inc.; Georgia; Hybrid; USD 16,531 - 24,796; Full time

Benefits offered by this job

Competitive pay

Paid time off

Employee assistance

Parental leave

Volunteer hours

Company discounts

Health benefits day 1

401(k)

Tuition reimbursement

Job summary

QVC Group is seeking a remote Customer Service Representative based in Georgia to handle a high volume of inquiries and personalize each caller’s experience. The role involves processing refunds, taking payments, placing orders, and analyzing accounts across multiple QVC brands.

Candidates should have at least 12 months of customer service experience and be comfortable working in a virtual environment. Spanish language skills are a plus; weekend/holiday hours may be required.

Qualifications

• 12 months or more of customer service experience.
• Learn and work in a virtual environment.
• Spanish speaking bilingual opportunity available.

Responsibilities

• Handle a busy day dealing with a high volume of inbound customer inquiries.
• Offer additional products on each customer interaction.
• Assist customers with questions while personalizing the experience for each caller.
• Calls may include confirming refunds, taking payments, placing orders, and analyzing account data.
• Opportunity for advancement and upward mobility across the entire QVC Group family of brands.
• Report to an assigned Customer Service Supervisor.

Skills

Customer service experience

Communication skills

Virtual environment familiarity

Job description

Overview

Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands – QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road®.

Location & Remote Status

This role is remote; job seekers must reside in Georgia or an HSN approved state to be considered.

What You’ll Do

• Handle a busy day dealing with a high volume of inbound customer inquiries.
• Offer additional products on each customer interaction.
• Assist customers with questions while personalizing the experience for each caller.
• Calls may include confirming refunds, taking payments, placing orders, and analyzing account data.
• Opportunity for advancement and upward mobility across the entire QVC Group family of brands.
• Report to an assigned Customer Service Supervisor.

Compensation

$15.00 per hour plus shift differential and incentives as applicable.

What You’ll Bring

• Provide a distraction free work from home environment.
• 12 months or more of customer service experience.
• Learn and work in a virtual environment.
• Communicate with a variety of styles.
• Navigate multiple systems and screens.
• Follow HSN computer system requirements.
• Troubleshoot own technical problems (partner with IT when needed).
• Available to work weekends, holidays, and additional hours.
• Spanish speaking bilingual opportunity available.

Benefits & Total Rewards

• Competitive compensation.
• Paid time off.
• Employee assistance program.
• Parental leave.
• Paid volunteer hours.
• Amazing company discounts.
• Health care benefits starting on day 1.
• 401(k).
• Tuition reimbursement benefits.

Equal Opportunity Employment

QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at [e-mail] for assistance. If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.