HSN Customer Service Specialist -2nd Shift

QVC, Inc.; Virginia (MN); Hybrid; USD 17,047 - 24,280; Full time

Benefits offered by this job

Competitive hourly pay

Paid time off

Employee assistance program

Parental leave

Paid volunteer hours

Company discounts

Health care benefits starting on day1

401(k) plan

Tuition reimbursement benefits

Job summary

QVC Group is seeking a Customer Service Specialist to support HSN and handle inbound calls from a remote location. Candidates must reside in Virginia or an approved state, with compensation at $15.00 per hour plus shift incentives and benefits.

Responsibilities include handling high-volume inquiries, personalizing caller conversations, and processing refunds, payments, and orders while analyzing account data.

Qualifications

• 12 months or more of customer service experience.
• Learn and work in a virtual environment.
• Provide a distraction‑free work-from-home environment.
• Spanish speaking bilingual opportunity available.

Responsibilities

• Handle a high volume of inbound customer inquiries on a busy day.
• Offer additional products on each customer interaction.
• Assist customers with questions while personalizing the experience for each caller.
• Manage tasks such as confirming refunds, taking payments, placing orders, and analyzing account data.
• Report to an assigned Customer Service Supervisor.

Skills

Customer service

Active listening

Multi-system navigation

Communication styles

Remote work

Job description

QVC Group is a Fortune 500 company with six leading retail brands. The Customer Service Specialist supports HSN and helps answer inbound customer calls.

Location: Remote; candidates must reside in Virginia or an HSN approved state to be considered.

Compensation: $15.00 per hour plus shift differential and incentives as applicable.

Responsibilities

• Handle a high volume of inbound customer inquiries on a busy day.
• Offer additional products on each customer interaction.
• Assist customers with questions while personalizing the experience for each caller.
• Manage tasks such as confirming refunds, taking payments, placing orders, and analyzing account data.
• Report to an assigned Customer Service Supervisor.

Qualifications

• Provide a distraction‑free work-from-home environment.
• 12 months or more of customer service experience.
• Learn and work in a virtual environment.
• Communicate with a variety of styles.
• Navigate multiple systems and screens.
• Follow HSN computer system requirements.
• Troubleshoot own technical problems (partner with IT when needed).
• Available to work weekends, holidays, and additional hours.
• Spanish speaking bilingual opportunity available.

Benefits

• Competitive hourly pay.
• Paid time off.
• Employee assistance program.
• Parental leave.
• Paid volunteer hours.
• Company discounts.
• Health care benefits starting on day1.
• 401(k) plan.
• Tuition reimbursement benefits.

QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at [e-mail] for assistance.

If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.