HSN Customer Service Specialist -2nd Shift

Socket.dev; Virginia (IL); Hybrid; USD 21,000 - 22,000; Full time

Benefits offered by this job

Total Rewards package

Health care benefits from day 1

Employee discounts

Job summary

QVC Group, Inc. is seeking a Customer Service Specialist to support HSN in a remote role. This full-time position requires residing in Virginia or an approved state, with a schedule including weekends.

You will handle high-volume inbound inquiries, promote products, and deliver personalized service from home. Compensation starts at $15.00 per hour with potential incentives and a shift differential. Spanish bilingual opportunities are available, along with opportunities for advancement across the

Qualifications

• 12 months or more of customer service experience.
• Learn and work in a virtual environment.
• Navigate multiple systems and screens.
• Provide your own Microsoft 11 computer and required equipment.

Responsibilities

• Handle a busy day handling a high volume of inbound customer inquiries.
• Offer additional products on each customer interaction.
• Assist customers with questions while personalizing the experience for each caller.
• Calls may include confirming refunds, taking payments, placing orders, and analyzing account data.

Skills

Customer service experience

Job description

Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road.

Your Opportunity, Your Team

Our Customer Service Specialist supports HSN, and help answer inbound customer calls. Working from home, our Specialists not only assist our customers by problem-solving and de-escalating unique situations but also promote products and improve sales while maintaining a high-paced call volume.

Where You'll Work

• This role is remote; job seekers must reside in Virginia or an HSN approved state to be considered. You will work from home.

What You'll Do

• $15.00 per hour plus shift differential and incentives as applicable.


• Spanish bilingual opportunity also available.


• Handle a busy day handling a high volume of our inbound customer inquiries.


• Offer additional products on each customer interaction.


• Assist customers with questions while personalizing the experience for each caller.


• Calls may include confirming refunds, taking payments, placing orders, and, analyzing account data.


• Opportunity for advancement and upward mobility across the entire QVC Group family of brands.


• Report to an assigned Customer Service Supervisor.

• Work a set full-time schedule, work schedules are not Monday - Friday.


• Set work schedule will include weekend requirement.

What You'll Bring

• Provide a distraction free work from home environment.


• 12 months or more of customer service experience.


• Learn and work in a virtual environment.


• Communicate with a variety of styles.


• Navigate multiple systems and screens.


• Provide your own Microsoft 11 computer and additional required equipment following HSN computer system requirements.


• Troubleshoot own technical problems (partner with IT when needed).


• Available to work weekends, holidays, and additional hours.

Hourly: $15.00 - $15.60

Our Total Rewards package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits.

QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at [e-mail] for assistance.

If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.