HSN Customer Service Specialist - 2nd Shift

QVC, Inc.; Tennessee; Hybrid; USD 20,664 - 26,174; Full time

Benefits offered by this job

Shift differential

Paid time off

Health benefits

401(k) & tuition reimbursement

Job summary

QVC, Inc. is hiring a Customer Service Specialist for the HSN team. This role handles inbound customer calls, promotes products, and maintains a fast-paced work environment from a remote location, with Tennessee residency required.

You'll assist customers, process refunds and orders, and navigate multiple systems. Availability on weekends/holidays is required, with bilingual Spanish optional. Competitive pay at $15/hour plus differential and incentive pay, plus benefits.

Qualifications

• 12+ months of customer service experience.
• Ability to communicate with diverse styles.
• Experience navigating multiple systems and screens.
• Familiarity with HSN computer system requirements.
• Willingness to work weekends and holidays.
• Spanish speaking bilingual opportunity available.

Responsibilities

• Handle a high volume of inbound customer inquiries.
• Offer additional products during each customer interaction.
• Assist customers with questions and personalize the experience.
• Confirm refunds, take payments, place orders, and analyze account data.
• Maintain a high-paced call volume while de-es-escalating unique situations.

Skills

Customer Service

Communication

Multi-System Navigation

HSN System Knowledge

Troubleshooting

Weekend Availability

Spanish (optional)

Job description

Customer Service Specialist – HSN

Working at QVC Group means joining a live social shopping company. The Customer Service Specialist supports HSN, helping answer inbound customer calls and promote products while maintaining a high‑paced call volume.

Location

Remote. Candidates must reside in Tennessee.

What You’ll Do

• Handle a high volume of inbound customer inquiries.
• Offer additional products during each customer interaction.
• Assist customers with questions, personalize the experience for each caller.
• Perform tasks such as confirming refunds, taking payments, placing orders, and analyzing account data.
• Maintain a high‑paced call volume while de‑escalating unique situations.

What You’ll Bring

• 12 months or more of customer service experience.
• Ability to communicate with a variety of styles.
• Experience navigating multiple systems and screens.
• Knowledge of HSN computer system requirements.
• Troubleshoot own technical problems (partner with IT when needed).
• Availability to work weekends, holidays, and additional hours.
• Spanish speaking bilingual opportunity available.

Benefits

• Competitive compensation, $15.00 per hour plus shift differential and incentive pay.
• Paid time off, employee assistance program, parental leave, paid volunteer hours, and company discounts.
• Health care benefits starting on day 1, 401(k), and tuition reimbursement.

Equal Opportunity & Inclusion

QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier‑free employment process. If you need reasonable accommodations/support throughout, please contact us at [e-mail] for assistance.