HR Technology Strategy & Delivery Leader

CVS Health; Helena (MT); On-site; USD 83,000 - 222,000; Full time

Job summary

CVS Health is seeking an HR Technology Strategy & Delivery Lead to design and evolve employee-facing HR technology experiences across the enterprise. This role drives strategy, requirements, solution design, and modernization of digital experiences supporting candidates, new hires, employees, managers, and HR teams.

The ideal candidate combines deep HR Technology expertise with solution design, digital transformation, AI-enabled self-service, and vendor evaluation for seamless experiences across

Qualifications

• 5+ years in HR Technology, HRIS, HR Operations, Digital Product Management, Business Analysis, or HR Transformation roles.
• 4+ years gathering requirements, fit-gap analysis, and delivering tech solutions in Agile environments.
• 4+ years configuring HR Tech platforms (HCM, Payroll, Benefits, Time & Attendance, Case Management).
• 3+ years with ServiceNow or similar case management platforms.
• 3+ years partnering with HR stakeholders to design solutions and drive adoption.
• 3+ years leading cross-functional HR/IT/vendor initiatives.

Responsibilities

• Define and drive HR Technology experience strategy across HR service journeys.
• Lead discovery, requirements gathering, process analysis, and solution design for strategic HR Tech initiatives.
• Identify gaps and friction points; recommend tech solutions to improve adoption and self-service.
• Design integrated solutions leveraging Workday, Workbrain, ServiceNow HRSD, mobile capabilities, automation, and AI.
• Develop future-state operating models, processes, and implementation roadmaps.
• Evaluate platform-native capabilities; provide build vs. buy recommendations.
• Participate in vendor assessments, PoCs, and technology selection efforts.
• Partner with Product Managers, Engineering, HR stakeholders, and vendors to deliver scalable HR solutions.
• Assess AI, automation, and conversational experiences to reduce support demand.
• Develop business cases, executive presentations, and investment proposals.
• Define adoption metrics and reporting frameworks to measure outcomes.

Skills

HR Technology

Requirements gathering

Agile methodologies

Solution design

Vendor evaluation

Stakeholder management

UAT

Analytical skills

Communication

Education

Bachelor's degree in Business/HR/IT

MBA or Master’s preferred

Tools

Workday

Workbrain

ServiceNow HRSD

Job description

CVS Health is seeking an HR Technology Strategy & Delivery Lead to design and evolve employee-facing HR technology experiences across the enterprise. This role drives strategy, requirements, solution design, and modernization of digital experiences supporting candidates, new hires, employees, managers, and HR teams.

The ideal candidate combines deep HR Technology expertise with solution design, digital transformation, AI-enabled self-service, and vendor evaluation for seamless experiences across