HR Service Desk Advisor – 2nd Shift

Tyson Foods; Springdale (AR); On-site; USD 42,000 - 60,000; Full time

Job summary

Tyson Foods is seeking a HR Systems Support Associate to provide process and transactional support for HR systems and case management. You will handle high-volume walk-up support, incoming calls, and chat, resolving first-level requests while guiding users through HR processes.

Responsibilities include data intake, updating personal information, navigating HR systems, and LOA support. Collaboration with the People Operations team is essential to maintain service levels.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 2+ years in a relevant customer support role.
• Proficient in MS Excel, Word, and PowerPoint.

Responsibilities

• Provide basic navigation support for routine HR communications and data changes.
• Support review and update of master data and key HR processes.
• Collaborate with People Operations to meet service level agreements.

Skills

Customer service

Data entry

Communication skills

Teamwork

Multi-tasking

Analytical thinking

Education

Bachelor's degree or equivalent

Tools

Microsoft Excel

Microsoft Word

PowerPoint

SAP/HR (familiarity)

Workday (familiarity)

Job description

Tyson Foods is seeking a HR Systems Support Associate to provide process and transactional support for HR systems and case management. You will handle high-volume walk-up support, incoming calls, and chat, resolving first-level requests while guiding users through HR processes.

Responsibilities include data intake, updating personal information, navigating HR systems, and LOA support. Collaboration with the People Operations team is essential to maintain service levels.