HR Systems & Service Desk Specialist (2nd Shift)

Tyson Foods; Springdale (AR); On-site; USD 29,000 - 48,000; Full time

Job summary

Tyson Foods, Inc. in Shelbyville, TN is seeking a HR Systems Support Specialist to provide first-line support via ServiceNow, chat, and phone. You will handle high-volume walk-up support, inbound calls, and basic data changes in HR systems.

The role requires 2+ years in customer support, proficiency in Microsoft Office, and strong communication. Working 2:30PM–11:00PM, the position is onsite with growth opportunities within People Operations.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 2+ years relevant customer support role and past data entry experience.
• Proficient in Microsoft Excel, Word, and PowerPoint.
• Familiarity with SAP/HR and Workday not required but highly valued.

Responsibilities

• Receives and provides basic navigation support for routine correspondence following established procedures (such as address changes, application support, background check corrections and employee self-service support).
• Review and update of key business processes and general master data components.
• Collaboration with the People Operations team to achieve faster support service level agreements that ensure department key performance indicators are met.

Skills

Microsoft Excel

Microsoft Word

PowerPoint

HR systems knowledge

Customer service

Analytical skills

Communication skills

Teamwork

Education

Bachelor's degree or equivalent

Tools

SAP/HR

Workday

Job description

Tyson Foods, Inc. in Shelbyville, TN is seeking a HR Systems Support Specialist to provide first-line support via ServiceNow, chat, and phone. You will handle high-volume walk-up support, inbound calls, and basic data changes in HR systems.

The role requires 2+ years in customer support, proficiency in Microsoft Office, and strong communication. Working 2:30PM–11:00PM, the position is onsite with growth opportunities within People Operations.