HR Service Center Specialist — Customer‑Driven & Detail‑Oriented

University of Mississippi Medical Center; Jackson (MS); On-site; USD 25,000 - 30,000; Full time

Job summary

The University of Mississippi Medical Center is seeking an HR Service Center Specialist to serve as the first contact for HR inquiries, providing courteous customer service and guiding employees and volunteers through routine questions.

You will support HR business partner teams by handling essential HR operational tasks, data entry, record keeping, and basic reporting to HR leadership.

Qualifications

• Experience in customer service or administrative support
• Ability to handle routine HR inquiries
• Experience with sensitive and confidential data

Responsibilities

• Log and guide HR inquiries via call center scripts.
• Refer non-routine inquiries to HR partners.
• Promote use of HR self-service tools.
• Assist walk-in customers with HR inquiries.
• Support HR documentation, data entry, and records.
• Generate HR reports and assist leadership with data.
• Identify patterns to improve service scripts and processes.

Skills

Customer service

Communication skills

Conflict resolution

HR systems

Data confidentiality

Attention to detail

Organizational skills

Education

Associate's or Bachelor's degree

Job description

The University of Mississippi Medical Center is seeking an HR Service Center Specialist to serve as the first contact for HR inquiries, providing courteous customer service and guiding employees and volunteers through routine questions.

You will support HR business partner teams by handling essential HR operational tasks, data entry, record keeping, and basic reporting to HR leadership.