HR Support Center Coordinator

Maurices Incorporated; Duluth (MN); Hybrid; USD 57,308,000 - 68,770,000; Full time

Benefits offered by this job

Medical plans

Dental coverage

Vision coverage

Health Savings Account

Tuition assistance

Paid time off

401(k) matching

Wellbeing program

Job summary

maurices is seeking an HR Support Center Coordinator at our Duluth corporate offices to serve as the first point of contact for HR inquiries via case, email and phone. You will document actions, triage questions, and collaborate with Payroll, Benefits, and Talent partners to ensure accurate, timely responses.

You will support employee lifecycle tasks, assist with Workday questions, and help maintain HR compliance while delivering compassionate, professional service to associates and leaders in a

Qualifications

• Two-year degree in human resources, business, or related field preferred.
• Previous HR support center or similar environment preferred.
• Experience in payroll, benefits, leave of absence, onboarding or compliance processes preferred.
• Strong understanding of HR practices, processes, and systems (Workday preferred).

Responsibilities

• Serve as the first point of contact for HR inquiries via case, email and phone.
• Partner with HRIS, Talent Acquisition, Payroll, Benefits, Leave of Absence, Total Rewards and other partners to provide accurate responses.
• Triage and escalate complex, sensitive or specialized questions.
• Document actions taken to resolve cases, including all verbal and digital correspondence.
• Support employee lifecycle administration including recruiting, onboarding, data maintenance, status changes, employment verifications, background checks, unemployment claims and subpoenas.
• Assist with Workday and related HR system questions and troubleshooting.
• Support HR compliance processes within defined scope.
• Support new hire documentation and onboarding tasks.
• Support HR Operations with special projects and reporting.
• Ensure service delivery targets are met; maintain quality and performance metrics.
• Provide compassionate, professional and solution-oriented support to associates and leaders.

Skills

Communication skills

Confidentiality

Prioritization

Problem solving

Adaptability

Team collaboration

Customer focus

Education

Two-year degree in HR or related field

Tools

Workday

Job description

Brand Overview

At maurices, we’re all about feel-good fashion for real life. We’re committed to our service with style promise and to offering affordable fashion that takes women from workday to weekend—and all of life’s adventures in between. With inclusive sizing from 0-24, maurices is known for versatile styles across key categories like denim, dresses, tops, and more. We’ve been doing this since 1931, and today you’ll find us in over 800 communities across North America and online at maurices.com. At maurices, it’s more than clothes - it’s where fun, friendship and fashion come together! We believe in putting People First - and that starts with you. We’re a collaborative team that leads with kindness, values authenticity, stays curious, and moves with agility. We work smart, have fun, and support one another in a generously flexible environment that empowers you to thrive both personally and professionally. We’re headquartered in the heart of Duluth, Minnesota overlooking the beautiful shores of Lake Superior. Our original hometown offers the perfect blend of natural beauty, four-season adventure, and a vibrant college town atmosphere.

Position Overview

The HR Support Center Coordinator serves as the first point of contact for HR-related questions and transactions, and is responsible for providing accurate, timely, and high-quality responses to HR inquiries regarding recruiting, onboarding, data maintenance, payroll, benefits, HR policy and procedure, and the overall maurices associate experience via case, email, and phone.

The HR Support Center Coordinator helps deliver consistent associate experience by documenting case activity, resolving Tier 1 inquiries and escalating complex issues appropriately. Additionally, the HR Coordinator is responsible for HR department administrative support including data entry, auditing, mailings, reporting, special projects, and other duties as assigned.

Key Responsibilities

• Serve as the first point of contact for all HR related inquiries from associates, leader and HR partners through case, email and phone channels.
• Partner HRIS, Talent Acquisition, Payroll, Benefits, Leave of Absence, Total Rewards, Field HR and other business partners to provide accurate and timely responses to questions related to HR policies, processes, systems, onboarding, data changes payroll, benefits and general associate experience topics.
• Triage and elevate complex, sensitive or specialized questions to the appropriate HR partner or functional team.
• Properly document actions taken to resolve cases, including all verbal and digital correspondence.
• Support employee lifecycle administration, including recruiting, onboarding, data maintenance, status changes, employment verifications, background checks, unemployment claims, subpoenas and other HR transactions as assigned.
• Assist with Workday and related HR system questions, process steps and troubleshooting within defined scope.
• Support HR compliance processes within defined role scope.
• Support new hire documentation, onboarding task completion, I-9 and e-Verify administration and required acknowledgements.
• Support the HR Operations team, and the larger HR team, with special projects, seasonal work, process changes, audits, mailings, reporting and administrative needs as assigned.
• Ensure all service delivery targets are met, including quality and performance metrics.
• Use sound judgment to balance policy, process and confidentiality to deliver a great associate experience.
• Provide compassionate, professional and solution-oriented support to associates and leaders.

Education and Experience Requirements

• Education: Two-year degree in human resources, business, or related field preferred.
• Experience: Previous experience in an HR support center or similar environment preferred.
• Experience: Previous experience in payroll, benefits, leave of absence, employee onboarding or compliance processes preferred.
• Experience: Strong understanding of HR practices, processes, and systems (Workday preferred).

Skills

• Critical, forward thinker with excellent communication skills, both verbally and in writing.
• Responsible, self-motivated, pro-active, efficient.
• Ability to switch gears quickly, and prioritize workload.
• Shows system aptitude and a desire for continuous learning.
• Ability to work in a fast paced team environment with creativity, problem solving skills, and poise.
• Maintains high level of confidentiality.
• Contributes to a culture of associate advocacy, continuous improvement, and exceptionally high standards.

Location

Corporate Office-maurices-Duluth, MN 55802

Position Type

Regular/Full time

Pay Range

Hourly: $20.00 - $24.00 This position is eligible for an annual incentive compensation based on company performance.

How We Work

Our Smart Work program pairs the best of in-person collaboration with the flexibility to work remotely, guided by business needs and the nature of each role. Corporate associates work at least three days a week in our offices, with teams setting core days to brainstorm, build relationships, and move work forward. The goal is simple: help you do your best work, stay connected to your team, and maintain healthy work-life balance.

What We Offer

We offer a comprehensive and competitive benefits package designed to support your health, financial security, and work-life balance. Full-time associates are eligible for a suite of benefits.

• Choice of three medical plans, including a PPO plan or High-Deductible plans.
• High-Deductible plans offer the option of a Health Savings Account, with employer contribution.
• Additional benefits include Dental, and Vision coverage, Flexible Spending Accounts (Healthcare and Dependent Care), Accident, Critical Illness, and Hospital Indemnity coverage, Voluntary Life, Spouse, and Child Life Insurance, and Long-Term Disability coverage.
• maurices provides, at no cost to our associates, Basic Life Insurance and Short-Term Disability coverage, access to our Wellbeing platform with Personify Health, and an Employee Assistance Program available for associates and their families.
• After 6 months of employment, you may be eligible for our 401(k), which offers an immediately vested Safe Harbor matching contribution.
• maurices supports continued education with our Tuition Assistance program, available after 1 year of employment.
• Associates also have access to PTO benefits, including vacation (with accrual or flexible options based on role), annual sick time awards, holiday pay, and two weeks of New Parent Leave for birth, adoption, or foster placement.
• We offer continuous opportunities for learning, connection building through Associate Resource Groups and for our Duluth based associates, free access to a state-of-the-art onsite Fitness Facility.

Equal Employment Opportunity

The Company is committed to hiring and developing the most qualified people at all levels. It is our policy in all personnel actions to ensure that all associates and potential associates are evaluated on the basis of qualifications and ability without regard to sex (including pregnancy), race, color, national origin, religion, age, disability that can reasonably be accommodated without undue hardship, genetic information, military status, sexual orientation, gender identity, or any other protected classification under federal, state, or local law. We do not discriminate in any of our employment policies and practices. All associates are expected to follow these principles in all relationships with other associates, applicants, or others with whom we do business.

About Maurices

maurices is a women's apparel retailer that celebrates feel good fashion for real life. Established in 1931, maurices is known for its friendly service, trusted stylists, and for being guided by its greater purpose of making a positive difference in the lives of women who are the heart of its hometowns. In 2022, maurices introduced evsie, an apparel brand for tween girls, with an invitation to style with all their heart. maurices currently operates more than 900 stores in communities across North America with an evsie style shop available in 150 maurices stores and counting! Discover even more fashion at maurices.com.