HR Solutions Specialist — Client Advisory & Tech Support

Automatic Data Processing, Inc.; Tempe (AZ); On-site; USD 55,000 - 80,000; Full time

Benefits offered by this job

Be yourself

Belong

Grow your career

Continuously learn

Be healthiest

Mental health and well-being

Giving back and volunteering

Job summary

ADP is hiring a Human Resources Solution Specialist to be the primary point of contact for Comprehensive HR clients using ADP's WorkForce Now HR technology. You will handle service requests, collaborate with Resource Manager, Payroll, Benefits Specialists, and vendors to ensure a seamless client experience.

The role emphasizes helping clients, building trust, and delivering prompt follow-up in a metrics-driven call center.

Qualifications

• 2+ years of client or service experience.
• Strong communication over the phone and in writing.
• Ability to thrive in a metrics-driven call center environment.

Responsibilities

• Be a trusted advisor and problem solver for clients.
• Educate clients on ADP products and provide recommendations.
• Flex and adapt to a structured day with multiple inquiries and timely follow-up.

Skills

Client service experience

Communication skills

Education

College degree not required

Job description

ADP is hiring a Human Resources Solution Specialist to be the primary point of contact for Comprehensive HR clients using ADP's WorkForce Now HR technology. You will handle service requests, collaborate with Resource Manager, Payroll, Benefits Specialists, and vendors to ensure a seamless client experience.

The role emphasizes helping clients, building trust, and delivering prompt follow-up in a metrics-driven call center.