Talent Solutions Advisor — Client Success & Support

Automatic Data Processing, Inc.; El Paso (TX); On-site; USD 26,000 - 48,000; Full time

Benefits offered by this job

Courageous team collaboration

Epic scale delivery

Curious learners

Owner mindset

Job summary

ADP is hiring a Talent Service Specialist to serve as a trusted advisor and primary support resource for clients using Workforce Now Talent solutions. You will provide Tier I tech support, troubleshoot issues, and deliver consultative guidance across Recruitment, Performance, Compensation, Succession Planning, LMS, and Talent Analytics.

As part of the Talent Center of Excellence, you will help clients navigate technology and talent management questions post-implementation, ensuring ongoing value

Qualifications

• 2-5+ years of experience in client service, HR technology, or similar role.
• Experience providing Tier I support, help desk support, or SaaS/HCM product support.
• Strong verbal and written communication in client-facing environments.

Responsibilities

• Serve as a primary point of contact for inbound client inquiries via phone/IVR and service channels.
• Provide Tier I technology support for Workforce Now Talent modules including Recruitment, Performance, Compensation, Succession Planning, LMS, and Enhanced Insights.
• Diagnose, troubleshoot, and resolve client issues with timely case resolution; escalate complex issues to Tier II when needed.
• Deliver consultative guidance and best-practice recommendations related to Talent processes and programs.
• Document client interactions, resolutions, and follow-up activities within designated systems.

Skills

Tier I support

SaaS support

Client service

Problem solving

Effective communication

Education

Bachelor's degree

Tools

CRM

Reporting tools

Job description

ADP is hiring a Talent Service Specialist to serve as a trusted advisor and primary support resource for clients using Workforce Now Talent solutions. You will provide Tier I tech support, troubleshoot issues, and deliver consultative guidance across Recruitment, Performance, Compensation, Succession Planning, LMS, and Talent Analytics.

As part of the Talent Center of Excellence, you will help clients navigate technology and talent management questions post-implementation, ensuring ongoing value