HR Solutions Specialist: Client Success & Tech Support

ADP, Inc.; Augusta (GA); On-site; USD 55,000 - 75,000; Full time

Job summary

Automatic Data Processing, Inc. in Augusta, GA is seeking a Human Resources Solution Specialist to serve as the primary contact for Comprehensive HR clients and manage service tickets for WorkForce Now, ADP's HR technology solution.

You will partner with Resource Manager, Payroll, Benefits Specialists, and vendors to troubleshoot issues and ensure a seamless client experience. Training will support your success in a fast-paced, metrics-driven setting.

Qualifications

• 2+ years of client and/or service experience.
• Strong communication skills, both written and oral.
• Ability to work in a metrics-driven call center environment.

Responsibilities

• Be a Trusted Advisor and Problem Solver.
• Educate and Provide Recommendations on ADP products and services.
• Flex and Adapt to shifting priorities and deadlines.

Skills

Client service

Communication

Problem solving

Education

College degree not required

Job description

Automatic Data Processing, Inc. in Augusta, GA is seeking a Human Resources Solution Specialist to serve as the primary contact for Comprehensive HR clients and manage service tickets for WorkForce Now, ADP's HR technology solution.

You will partner with Resource Manager, Payroll, Benefits Specialists, and vendors to troubleshoot issues and ensure a seamless client experience. Training will support your success in a fast-paced, metrics-driven setting.