HR Solutions Specialist: Client Success & Tech Support

ADP, Inc.; Tempe (AZ); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Be yourself

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Grow your career

Mentorship opportunities

Best-in-class benefits

Job summary

Automatic Data Processing, Inc. (ADP) seeks a Human Resources Solution Specialist to serve as the main contact for Comprehensive HR clients and manage service requests for WorkForce Now HR technology.

You will collaborate with managers, payroll, and benefits specialists to ensure seamless troubleshooting and client satisfaction. You will thrive in a metrics-driven call center setting, with a focus on clear communication, timely follow-up, and maintaining strong client relationships.

Qualifications

• 2+ years of client and/or service experience.
• College degree is great but not required; candidates with military experience also considered.
• Experience withVeterans is appreciated and valued (as applicable).

Responsibilities

• Serve as the primary point of contact for ADP's Comprehensive HR clients and work on service request tickets for WorkForce Now HR technology.
• Collaborate with Resource Manager, Payroll, Benefits Solution Specialists, and third-party vendors to provide troubleshooting support.
• Provide solutions, educate clients on product value, and maintain high client satisfaction in a metrics-driven environment.

Skills

Client service experience

Education

College degree preferred

Job description

Automatic Data Processing, Inc. (ADP) seeks a Human Resources Solution Specialist to serve as the main contact for Comprehensive HR clients and manage service requests for WorkForce Now HR technology.

You will collaborate with managers, payroll, and benefits specialists to ensure seamless troubleshooting and client satisfaction. You will thrive in a metrics-driven call center setting, with a focus on clear communication, timely follow-up, and maintaining strong client relationships.